[rt-users] Adding it as a 'Requestor' would create a mail loop.... ?

Kevin Falcone falcone at bestpractical.com
Wed Dec 1 12:16:07 EST 2010

On Wed, Dec 01, 2010 at 09:17:35AM -0500, Chris Hall wrote:
>    I'm a bit confused here.. tried reading up on this but.. maybe I just need a layman's
>    [1]mymail at myserver.com is an address RT receives mail at. Adding it as a 'Requestor' would
>    create a mail loop
>    (obviously that's not the email address.. just kinda.. censoring..)
>    In the past, we've always used this email address as the single address to send out
>    notifications, etc.. and we don't really get "replies" to tickets via email. So now it appears
>    it wants a different email account, rather than the "catch-all" one we made. I tried
>    uncommenting the line from RT_SiteConfig.pm and restarting apache, but that didn't seem to
>    change anything. Before I accidentally break something, can someone help me out here? All I
>    want is to have it able to submit tickets using the catch-all email account we made for it.

Most likely you wrote your RTAddressRegexp wrong and are matching
accounts other than your Correspond and Comment addresses

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