[rt-users] Adding it as a 'Requestor' would create a mail loop.... ?

[Chris Hall]

ok, here's a smipplet of what I've got in RT_SiteConfig

Set($CorrespondAddress  , 'trouble-ticket at imctv.com');
Set($CommentAddress  , 'rt-comment at imctv.com');
Set($SMTPFrom , 'trouble-ticket at imctv.com');
Set($RTAddressRegexp ,
'^(trouble-ticket\@imctv\.com|rt-comment\@imctv\.com)$');

I assumed I needed to match trouble-ticket at imctv.com and
rt-comment at imctv.com, did I form the regexp wrong, or am I wrong on this
thinking?



On Wed, Dec 1, 2010 at 12:16 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Wed, Dec 01, 2010 at 09:17:35AM -0500, Chris Hall wrote:
> >    I'm a bit confused here.. tried reading up on this but.. maybe I just
> need a layman's
> >    [1]mymail at myserver.com is an address RT receives mail at. Adding it
> as a 'Requestor' would
> >    create a mail loop
> >    (obviously that's not the email address.. just kinda.. censoring..)
> >    In the past, we've always used this email address as the single
> address to send out
> >    notifications, etc.. and we don't really get "replies" to tickets via
> email. So now it appears
> >    it wants a different email account, rather than the "catch-all" one we
> made. I tried
> >    uncommenting the line from RT_SiteConfig.pm and restarting apache, but
> that didn't seem to
> >    change anything. Before I accidentally break something, can someone
> help me out here? All I
> >    want is to have it able to submit tickets using the catch-all email
> account we made for it.
>
> Most likely you wrote your RTAddressRegexp wrong and are matching
> accounts other than your Correspond and Comment addresses
>
> -kevin
>
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