[rt-users] HTML Email

Kevin Falcone falcone at bestpractical.com
Wed Dec 1 14:22:59 EST 2010


On Wed, Dec 01, 2010 at 12:55:59PM -0600, nlytnmnt wrote:
>    All,
> 
>    I am having difficulty with the RT 3.8.8 email. When div elements are contained within the
>    ticket, they are not placed in emails. I set PreferRichText and TrustHTMLAttachments to 1 in
>    my site configuration, but it hasn't fixed the problem. Here are the headers for an example
>    email. The content type is set to text/plain.

TrustHTMLAttachments doesn't affect outgoing email
It sounds a lot like you haven't read docs/templates.pod and
implemented HTML templates

-kevin

>  Subject: [prodops01 #1575] test7
>  From: "Matt via RT" <[1]rt at noel.com>
>  Reply-To: [2]rt at noel.com
>  In-Reply-To:
>  References: <[3]RT-Ticket-1575 at noel.com>
> 
>  Message-ID: <[4]rt-3.8.8-1233-1291224146-1195.1575-19-0 at noel.com>
>  Precedence: bulk
>  X-RT-Loop-Prevention: prodops01
>  RT-Ticket: prodops01 #1575
> 
>  Managed-by: RT 3.8.8 ([5]http://www.bestpractical.com/rt/)
>  RT-Originator: [6]matt at noel.com
>  Cc: [7]Adam at noel.com
> 
>  MIME-Version: 1.0
>  Content-Transfer-Encoding: 8bit
>  Content-Type: text/plain; charset="utf-8"
>  X-RT-Original-Encoding: utf-8
>  Date: Wed, 1 Dec 2010 11:22:26 -060
> 
>    Does anyone have any suggestions?
> 
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101201/b4904ac7/attachment.pgp>


More information about the rt-users mailing list