[rt-users] Outbound mail "problem" (or misunderstanding?)

Kevin Falcone falcone at bestpractical.com
Thu Dec 2 09:17:06 EST 2010


On Thu, Dec 02, 2010 at 09:48:02AM +0000, Giuseppe Sollazzo wrote:
> Hi Kevin and Kenneth
> sorry for the trim. I'll paste it again below.
> 
> The requestor and creator of the tickets (if that's what you mean by
> "using reply") are the same person (i.e. I create a ticket with my
> RT account - using LDAP), and set my e-mail address (using LDAP
> autocompletion) as requestor, which should - according to the
> configuration - point to the same entry.

Actually

> This shouldn't make a difference though as considering the semantics
> of the scrip any combination of these should be fine.

This makes all the difference in the world.

What is your value for $NotifyActor in your config (and you should
read the docs associated with it)

-kevin

> So here's the log. I will paste everything I see, creating a new log
> file - jump to 4] for the problem itself:
> 1] service start
> 2] login
> 3] ticket creation
> 4] ticket reply
> 
> 1] Service start: LDAP module loaded
> [Thu Dec  2 09:14:58 2010] [debug]: Reloading RT::User to work
> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Thu Dec  2 09:14:58 2010] [debug]: Attempting to use external auth
> service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Thu Dec  2 09:14:58 2010] [debug]: SSO Failed and no user to test
> with. Nexting (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
> [Thu Dec  2 09:14:58 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Thu Dec  2 09:15:00 2010] [debug]: Reloading RT::User to work
> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Thu Dec  2 09:15:00 2010] [debug]: Attempting to use external auth
> service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Thu Dec  2 09:15:00 2010] [debug]: SSO Failed and no user to test
> with. Nexting (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
> [Thu Dec  2 09:15:00 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Thu Dec  2 09:15:00 2010] [debug]: Reloading RT::User to work
> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Thu Dec  2 09:15:00 2010] [debug]: Attempting to use external auth
> service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Thu Dec  2 09:15:00 2010] [debug]: SSO Failed and no user to test
> with. Nexting (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
> [Thu Dec  2 09:15:00 2010] [debug]: Autohandler called ExternalAuth.
> Response: (0, No User) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> 
> 2] I login using my account "gsollazz" - it logs me in fine
> [Thu Dec  2 09:17:31 2010] [debug]: Reloading RT::User to work
> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Thu Dec  2 09:17:31 2010] [debug]: Attempting to use external auth
> service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
> [Thu Dec  2 09:17:31 2010] [debug]: Calling UserExists with
> $username (gsollazz) and $service (My_LDAP) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
> [Thu Dec  2 09:17:31 2010] [debug]: UserExists params:
> username: gsollazz , service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Thu Dec  2 09:17:31 2010] [debug]: LDAP Search ===  Base:
> ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) == Attrs:
> (edited) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304)
> [Thu Dec  2 09:17:31 2010] [debug]: Password validation required for
> service - Executing... (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:155)
> [Thu Dec  2 09:17:31 2010] [debug]: Trying external auth service:
> My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:16)
> [Thu Dec  2 09:17:31 2010] [debug]: LDAP Search ===  Base:
> ou=people,o=(edited) == Filter: (&(uid=gsollazz)(uid=*)) == Attrs:
> dn (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:43)
> [Thu Dec  2 09:17:31 2010] [debug]: Found LDAP DN:
> uid=gsollazz,ou=(edited) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:75)
> [Thu Dec  2 09:17:31 2010] [info]:
> RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP
> ): gsollazz (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:139)
> [Thu Dec  2 09:17:31 2010] [debug]: LDAP password validation result:
> 1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:334)
> [Thu Dec  2 09:17:31 2010] [debug]: Password Validation Check
> Result:  1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:159)
> [Thu Dec  2 09:17:31 2010] [debug]: Authentication successful. Now
> updating user information and attempting login. (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:179)
> [Thu Dec  2 09:17:31 2010] [debug]: UserExists params:
> username: gsollazz , service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Thu Dec  2 09:17:31 2010] [debug]: LDAP Search ===  Base:
> ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) == Attrs:
> (edited) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304)
> [Thu Dec  2 09:17:31 2010] [debug]: UserExists params:
> username: gsollazz , service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
> [Thu Dec  2 09:17:31 2010] [debug]: LDAP Search ===  Base:
> ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) ==
> Attrs:(edited) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304)
> [Thu Dec  2 09:17:31 2010] [debug]: LDAP Search ===  Base:
> ou=people,o=(edited) == Filter:
> (&(uid=*)(employeenumber=none)(uid=gsollazz)) == Attrs: uid (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:398)
> [Thu Dec  2 09:17:31 2010] [warning]: Couldn't enable user 58
> (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1143)
> [Thu Dec  2 09:17:31 2010] [info]: User marked as ENABLED ( gsollazz
> ) per External Service (, ) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:274)
> [Thu Dec  2 09:17:31 2010] [debug]:
> RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::User
> /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm
> 20 with: Name: gsollazz (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450)
> [Thu Dec  2 09:17:31 2010] [debug]: Attempting to get user info
> using this external service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458)
> [Thu Dec  2 09:17:31 2010] [debug]: Attempting to use this
> canonicalization key: Name (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472)
> [Thu Dec  2 09:17:31 2010] [debug]: LDAP Search ===  Base:
> ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) == Attrs:
> (edited) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195)
> [Thu Dec  2 09:17:31 2010] [info]:
> RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: ,
> City: London, Country: ,(edited)  (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
> [Thu Dec  2 09:17:31 2010] [debug]: About to think about scrips for
> transaction #233 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
> [Thu Dec  2 09:17:31 2010] [debug]: UPDATED user ( gsollazz ) from
> External Service (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:307)
> [Thu Dec  2 09:17:31 2010] [info]: Successful login for gsollazz
> from 172.16.13.65 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:219)
> [Thu Dec  2 09:17:31 2010] [debug]: Autohandler called ExternalAuth.
> Response: (1, Successful login) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
> [Thu Dec  2 09:17:31 2010] [debug]: Reloading RT::User to work
> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> 
> 3] Ticket creation: I create a ticket from my account, setting up
> myself as well as requestor and marking the ticket as "open". In
> this case mail is correctly sent to the requestor (and I confirm I
> receive it).
> [Thu Dec  2 09:22:00 2010] [debug]: Reloading RT::User to work
> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Thu Dec  2 09:22:01 2010] [debug]: Reloading RT::User to work
> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Thu Dec  2 09:22:01 2010] [debug]: Reloading RT::User to work
> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Thu Dec  2 09:22:22 2010] [debug]: About to think about scrips for
> transaction #234 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
> [Thu Dec  2 09:22:22 2010] [debug]: About to think about scrips for
> transaction #235 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
> [Thu Dec  2 09:22:22 2010] [debug]: About to think about scrips for
> transaction #236 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
> [Thu Dec  2 09:22:22 2010] [debug]: About to think about scrips for
> transaction #237 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
> [Thu Dec  2 09:22:22 2010] [debug]: About to think about scrips for
> transaction #238 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
> [Thu Dec  2 09:22:22 2010] [debug]: About to prepare scrips for
> transaction #238 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)
> [Thu Dec  2 09:22:22 2010] [debug]: Found 4 scrips for
> TransactionCreate stage with applicable type(s) Create
> (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
> [Thu Dec  2 09:22:22 2010] [debug]: About to commit scrips for
> transaction #238 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)
> [Thu Dec  2 09:22:22 2010] [debug]: Committing scrip #3 on txn #238
> of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
> [Thu Dec  2 09:22:22 2010] [debug]: Calling SetRecipientDigests for
> transaction RT::Transaction=HASH(0xbc8e454), id 238
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
> [Thu Dec  2 09:22:22 2010] [debug]: Working on mailfield To;
> recipients are gsollazz at sgul.ac.uk
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> [Thu Dec  2 09:22:22 2010] [debug]: Subject: [SGUL #12] AutoReply:
> Test ticket for mailing list
> From: "Default support request via RT" <rtmail at sgul.ac.uk>
> Reply-To: rtmail at sgul.ac.uk
> In-Reply-To:
> References: <RT-Ticket-12 at example.com>
> Message-ID: <rt-3.8.7-14970-1291281742-200.12-3-0 at example.com>
> Precedence: bulk
> X-RT-Loop-Prevention: SGUL
> RT-Ticket: SGUL #12
> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> RT-Originator: gsollazz at sgul.ac.uk
> Auto-Submitted: auto-replied
> To: gsollazz at sgul.ac.uk
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> [Thu Dec  2 09:22:22 2010] [debug]: Got user mail preference
> 'Individual messages' for user gsollazz at sgul.ac.uk
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:667)
> [Thu Dec  2 09:22:22 2010] [debug]: Removing deferred recipients
> from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> [Thu Dec  2 09:22:22 2010] [debug]: Setting deferred recipients for
> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> [Thu Dec  2 09:22:22 2010] [debug]: Working on mailfield Cc;
> recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> [Thu Dec  2 09:22:22 2010] [debug]: Subject: [SGUL #12] AutoReply:
> Test ticket for mailing list
> From: "Default support request via RT" <rtmail at sgul.ac.uk>
> Reply-To: rtmail at sgul.ac.uk
> In-Reply-To:
> References: <RT-Ticket-12 at example.com>
> Message-ID: <rt-3.8.7-14970-1291281742-200.12-3-0 at example.com>
> Precedence: bulk
> X-RT-Loop-Prevention: SGUL
> RT-Ticket: SGUL #12
> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> RT-Originator: gsollazz at sgul.ac.uk
> Auto-Submitted: auto-replied
> To: gsollazz at sgul.ac.uk
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> [Thu Dec  2 09:22:22 2010] [debug]: Removing deferred recipients
> from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> [Thu Dec  2 09:22:22 2010] [debug]: Setting deferred recipients for
> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> [Thu Dec  2 09:22:22 2010] [debug]: Working on mailfield Bcc;
> recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> [Thu Dec  2 09:22:22 2010] [debug]: Subject: [SGUL #12] AutoReply:
> Test ticket for mailing list
> From: "Default support request via RT" <rtmail at sgul.ac.uk>
> Reply-To: rtmail at sgul.ac.uk
> In-Reply-To:
> References: <RT-Ticket-12 at example.com>
> Message-ID: <rt-3.8.7-14970-1291281742-200.12-3-0 at example.com>
> Precedence: bulk
> X-RT-Loop-Prevention: SGUL
> RT-Ticket: SGUL #12
> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> RT-Originator: gsollazz at sgul.ac.uk
> Auto-Submitted: auto-replied
> To: gsollazz at sgul.ac.uk
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> [Thu Dec  2 09:22:22 2010] [debug]: Removing deferred recipients
> from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> [Thu Dec  2 09:22:22 2010] [debug]: Setting deferred recipients for
> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> [Thu Dec  2 09:22:22 2010] [debug]: No recipients found for deferred
> delivery on transaction #238
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
> [Thu Dec  2 09:22:22 2010] [info]:
> <rt-3.8.7-14970-1291281742-200.12-3-0 at example.com> #12/238 - Scrip 3
> On Create Autoreply To Requestors
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
> [Thu Dec  2 09:22:22 2010] [info]:
> <rt-3.8.7-14970-1291281742-200.12-3-0 at example.com> sent  To:
> gsollazz at sgul.ac.uk (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:331)
> [Thu Dec  2 09:22:22 2010] [debug]: About to think about scrips for
> transaction #239 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
> [Thu Dec  2 09:22:22 2010] [debug]: Committing scrip #4 on txn #238
> of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
> [Thu Dec  2 09:22:22 2010] [debug]: Calling SetRecipientDigests for
> transaction RT::Transaction=HASH(0xbc8e454), id 238
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
> [Thu Dec  2 09:22:22 2010] [debug]: Working on mailfield To;
> recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> [Thu Dec  2 09:22:22 2010] [debug]: Subject: [SGUL #12] Test ticket
> for mailing list
> From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
> Reply-To: rtmail at sgul.ac.uk
> In-Reply-To:
> References: <RT-Ticket-12 at example.com>
> Message-ID: <rt-3.8.7-14970-1291281742-1725.12-4-0 at example.com>
> Precedence: bulk
> X-RT-Loop-Prevention: SGUL
> RT-Ticket: SGUL #12
> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> RT-Originator: gsollazz at sgul.ac.uk
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> [Thu Dec  2 09:22:22 2010] [debug]: Removing deferred recipients
> from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> [Thu Dec  2 09:22:22 2010] [debug]: Setting deferred recipients for
> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> [Thu Dec  2 09:22:22 2010] [debug]: Working on mailfield Cc;
> recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> [Thu Dec  2 09:22:22 2010] [debug]: Subject: [SGUL #12] Test ticket
> for mailing list
> From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
> Reply-To: rtmail at sgul.ac.uk
> In-Reply-To:
> References: <RT-Ticket-12 at example.com>
> Message-ID: <rt-3.8.7-14970-1291281742-1725.12-4-0 at example.com>
> Precedence: bulk
> X-RT-Loop-Prevention: SGUL
> RT-Ticket: SGUL #12
> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> RT-Originator: gsollazz at sgul.ac.uk
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> [Thu Dec  2 09:22:22 2010] [debug]: Removing deferred recipients
> from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> [Thu Dec  2 09:22:22 2010] [debug]: Setting deferred recipients for
> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> [Thu Dec  2 09:22:22 2010] [debug]: Working on mailfield Bcc;
> recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> [Thu Dec  2 09:22:22 2010] [debug]: Subject: [SGUL #12] Test ticket
> for mailing list
> From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
> Reply-To: rtmail at sgul.ac.uk
> In-Reply-To:
> References: <RT-Ticket-12 at example.com>
> Message-ID: <rt-3.8.7-14970-1291281742-1725.12-4-0 at example.com>
> Precedence: bulk
> X-RT-Loop-Prevention: SGUL
> RT-Ticket: SGUL #12
> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> RT-Originator: gsollazz at sgul.ac.uk
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> [Thu Dec  2 09:22:22 2010] [debug]: Removing deferred recipients
> from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> [Thu Dec  2 09:22:22 2010] [debug]: Setting deferred recipients for
> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> [Thu Dec  2 09:22:22 2010] [debug]: No recipients found for deferred
> delivery on transaction #238
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
> [Thu Dec  2 09:22:22 2010] [info]:
> <rt-3.8.7-14970-1291281742-1725.12-4-0 at example.com> #12/238 - Scrip
> 4 On Create Notify AdminCcs
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
> [Thu Dec  2 09:22:22 2010] [info]:
> <rt-3.8.7-14970-1291281742-1725.12-4-0 at example.com> No recipients
> found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342)
> [Thu Dec  2 09:22:22 2010] [debug]: Committing scrip #11 on txn #238
> of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
> [Thu Dec  2 09:22:22 2010] [info]: Ticket 12 created in queue
> 'General' by gsollazz (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667)
> [Thu Dec  2 09:22:22 2010] [debug]: Found 0 scrips for
> TransactionBatch stage with applicable type(s) Create
> (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
> [Thu Dec  2 09:22:22 2010] [debug]: Reloading RT::User to work
> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Thu Dec  2 09:22:23 2010] [debug]: Reloading RT::User to work
> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> 
> 4] Always using my account, I enter a reply to the message: no mail
> is sent - note the "recipients are" empty.
> [Thu Dec  2 09:43:55 2010] [debug]: Reloading RT::User to work
> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
> [Thu Dec  2 09:43:56 2010] [debug]: About to think about scrips for
> transaction #240 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
> [Thu Dec  2 09:43:56 2010] [debug]: About to prepare scrips for
> transaction #240 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)
> [Thu Dec  2 09:43:56 2010] [debug]: Found 6 scrips for
> TransactionCreate stage with applicable type(s) Correspond
> (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
> [Thu Dec  2 09:44:10 2010] [debug]: About to think about scrips for
> transaction #241 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
> [Thu Dec  2 09:44:10 2010] [debug]: About to prepare scrips for
> transaction #241 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)
> [Thu Dec  2 09:44:10 2010] [debug]: Found 6 scrips for
> TransactionCreate stage with applicable type(s) Correspond
> (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
> [Thu Dec  2 09:44:10 2010] [debug]: About to commit scrips for
> transaction #241 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)
> [Thu Dec  2 09:44:10 2010] [debug]: Committing scrip #5 on txn #241
> of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
> [Thu Dec  2 09:44:10 2010] [debug]: Calling SetRecipientDigests for
> transaction RT::Transaction=HASH(0xbca1db8), id 241
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
> [Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield To;
> recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> [Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
> for mailing list
> From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
> Reply-To: rtmail at sgul.ac.uk
> In-Reply-To:
> References: <RT-Ticket-12 at example.com>
> Message-ID: <rt-3.8.7-14967-1291283050-56.12-5-0 at example.com>
> Precedence: bulk
> X-RT-Loop-Prevention: SGUL
> RT-Ticket: SGUL #12
> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> RT-Originator: gsollazz at sgul.ac.uk
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> [Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> [Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> [Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield Cc;
> recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> [Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
> for mailing list
> From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
> Reply-To: rtmail at sgul.ac.uk
> In-Reply-To:
> References: <RT-Ticket-12 at example.com>
> Message-ID: <rt-3.8.7-14967-1291283050-56.12-5-0 at example.com>
> Precedence: bulk
> X-RT-Loop-Prevention: SGUL
> RT-Ticket: SGUL #12
> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> RT-Originator: gsollazz at sgul.ac.uk
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> [Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> [Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> [Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield Cc;
> recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> [Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
> for mailing list
> From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
> Reply-To: rtmail at sgul.ac.uk
> In-Reply-To:
> References: <RT-Ticket-12 at example.com>
> Message-ID: <rt-3.8.7-14967-1291283050-56.12-5-0 at example.com>
> Precedence: bulk
> X-RT-Loop-Prevention: SGUL
> RT-Ticket: SGUL #12
> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> RT-Originator: gsollazz at sgul.ac.uk
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> [Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> [Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> [Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield Bcc;
> recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> [Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
> for mailing list
> From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
> Reply-To: rtmail at sgul.ac.uk
> In-Reply-To:
> References: <RT-Ticket-12 at example.com>
> Message-ID: <rt-3.8.7-14967-1291283050-56.12-5-0 at example.com>
> Precedence: bulk
> X-RT-Loop-Prevention: SGUL
> RT-Ticket: SGUL #12
> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> RT-Originator: gsollazz at sgul.ac.uk
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> [Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> [Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> [Thu Dec  2 09:44:10 2010] [debug]: No recipients found for deferred
> delivery on transaction #241
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
> [Thu Dec  2 09:44:10 2010] [info]:
> <rt-3.8.7-14967-1291283050-56.12-5-0 at example.com> #12/241 - Scrip 5
> On Correspond Notify AdminCcs
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
> [Thu Dec  2 09:44:10 2010] [info]:
> <rt-3.8.7-14967-1291283050-56.12-5-0 at example.com> No recipients
> found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342)
> [Thu Dec  2 09:44:10 2010] [debug]: Committing scrip #7 on txn #241
> of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
> [Thu Dec  2 09:44:10 2010] [debug]: Calling SetRecipientDigests for
> transaction RT::Transaction=HASH(0xbca1db8), id 241
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
> [Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield To;
> recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> [Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
> for mailing list
> From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
> Reply-To: rtmail at sgul.ac.uk
> In-Reply-To:
> References: <RT-Ticket-12 at example.com>
> Message-ID: <rt-3.8.7-14967-1291283050-703.12-7-0 at example.com>
> Precedence: bulk
> X-RT-Loop-Prevention: SGUL
> RT-Ticket: SGUL #12
> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> RT-Originator: gsollazz at sgul.ac.uk
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> [Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> [Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> [Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield Cc;
> recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> [Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
> for mailing list
> From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
> Reply-To: rtmail at sgul.ac.uk
> In-Reply-To:
> References: <RT-Ticket-12 at example.com>
> Message-ID: <rt-3.8.7-14967-1291283050-703.12-7-0 at example.com>
> Precedence: bulk
> X-RT-Loop-Prevention: SGUL
> RT-Ticket: SGUL #12
> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> RT-Originator: gsollazz at sgul.ac.uk
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> [Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> [Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> [Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield Bcc;
> recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> [Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
> for mailing list
> From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
> Reply-To: rtmail at sgul.ac.uk
> In-Reply-To:
> References: <RT-Ticket-12 at example.com>
> Message-ID: <rt-3.8.7-14967-1291283050-703.12-7-0 at example.com>
> Precedence: bulk
> X-RT-Loop-Prevention: SGUL
> RT-Ticket: SGUL #12
> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> RT-Originator: gsollazz at sgul.ac.uk
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> [Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> [Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> [Thu Dec  2 09:44:10 2010] [debug]: No recipients found for deferred
> delivery on transaction #241
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
> [Thu Dec  2 09:44:10 2010] [info]:
> <rt-3.8.7-14967-1291283050-703.12-7-0 at example.com> #12/241 - Scrip 7
> On Correspond Notify Other Recipients
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
> [Thu Dec  2 09:44:10 2010] [info]:
> <rt-3.8.7-14967-1291283050-703.12-7-0 at example.com> No recipients
> found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342)
> [Thu Dec  2 09:44:10 2010] [debug]: Committing scrip #6 on txn #241
> of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
> [Thu Dec  2 09:44:10 2010] [debug]: Calling SetRecipientDigests for
> transaction RT::Transaction=HASH(0xbca1db8), id 241
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
> [Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield To;
> recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> [Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Information
> about: Test ticket for mailing list - ID 12
> From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
> Reply-To: rtmail at sgul.ac.uk
> In-Reply-To:
> References: <RT-Ticket-12 at example.com>
> Message-ID: <rt-3.8.7-14967-1291283050-737.12-6-0 at example.com>
> Precedence: bulk
> X-RT-Loop-Prevention: SGUL
> RT-Ticket: SGUL #12
> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> RT-Originator: gsollazz at sgul.ac.uk
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> [Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> [Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> [Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield Cc;
> recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> [Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Information
> about: Test ticket for mailing list - ID 12
> From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
> Reply-To: rtmail at sgul.ac.uk
> In-Reply-To:
> References: <RT-Ticket-12 at example.com>
> Message-ID: <rt-3.8.7-14967-1291283050-737.12-6-0 at example.com>
> Precedence: bulk
> X-RT-Loop-Prevention: SGUL
> RT-Ticket: SGUL #12
> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> RT-Originator: gsollazz at sgul.ac.uk
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> [Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> [Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> [Thu Dec  2 09:44:10 2010] [debug]: Working on mailfield Bcc;
> recipients are  (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
> [Thu Dec  2 09:44:10 2010] [debug]: Subject: [SGUL #12] Information
> about: Test ticket for mailing list - ID 12
> From: "Giuseppe Sollazzo via RT" <rtmail at sgul.ac.uk>
> Reply-To: rtmail at sgul.ac.uk
> In-Reply-To:
> References: <RT-Ticket-12 at example.com>
> Message-ID: <rt-3.8.7-14967-1291283050-737.12-6-0 at example.com>
> Precedence: bulk
> X-RT-Loop-Prevention: SGUL
> RT-Ticket: SGUL #12
> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
> RT-Originator: gsollazz at sgul.ac.uk
> MIME-Version: 1.0
> Content-Transfer-Encoding: 8bit
> Content-Type: text/plain; charset="utf-8"
> X-RT-Original-Encoding: utf-8
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
> [Thu Dec  2 09:44:10 2010] [debug]: Removing deferred recipients
> from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
> [Thu Dec  2 09:44:10 2010] [debug]: Setting deferred recipients for
> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
> [Thu Dec  2 09:44:10 2010] [debug]: No recipients found for deferred
> delivery on transaction #241
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
> [Thu Dec  2 09:44:10 2010] [info]:
> <rt-3.8.7-14967-1291283050-737.12-6-0 at example.com> #12/241 - Scrip 6
> On Correspond Notify Requestors and Ccs
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
> [Thu Dec  2 09:44:10 2010] [info]:
> <rt-3.8.7-14967-1291283050-737.12-6-0 at example.com> No recipients
> found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342)
> [Thu Dec  2 09:44:10 2010] [debug]: Committing scrip #11 on txn #241
> of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
> [Thu Dec  2 09:44:10 2010] [debug]: Found 0 scrips for
> TransactionBatch stage with applicable type(s) Correspond
> (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
> 
> 
> In particular, note the "Scrip 6 On Correspond Notify Requestors and
> Ccs" which should fire the e-mail... unless I'm missing some step in
> here.
> 
> Thanks again for all your help.
> 
> Best regards,
> Giuseppe
> 
> On 01/12/10 17:15, Kevin Falcone wrote:
> >On Mon, Nov 29, 2010 at 04:00:15PM +0000, Giuseppe Sollazzo wrote:
> >>    I'm playing with our rather vanilla installation of RT in which we're supposed to have, at
> >>    least for the moment, one general queue from which tickets will be moved into two other real
> >>    queue according to the department.
> >>
> >>    Trying to configure mail in and mail out, I happen to have a behaviour which I can't totally
> >>    explain and was wondering if anyone could help figuring out.
> >>
> >>    When I create a ticket from the web interface, an e-mail is correctly sent to the requestor.
> >>    My possibly wrong understanding is that any following "Reply" to the ticket also generates a
> >>    mail. However, this does not get delivered.
> >Guiseppe, you trim a lot of logs which makes deciphering this
> >difficult, but in your tests, who is the requestor and who is the
> >person using Reply?
> >
> >-kevin
> 
> 
> -- 
> ____________________________________
> 
> Giuseppe Sollazzo
> Senior Systems Analyst
> Computing Services
> Information Services
> St. George's, University Of London
> Cranmer Terrace
> London SW17 0RE
> 
> Email: gsollazz at sgul.ac.uk
> Direct Dial: +44 20 8725 5160
> Fax: +44 20 8725 3583
> 
> 
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