[rt-users] Outbound mail "problem" (or misunderstanding?)
Giuseppe Sollazzo
gsollazz at sgul.ac.uk
Thu Dec 2 09:43:13 EST 2010
On 02/12/10 14:17, Kevin Falcone wrote:
>> This makes all the difference in the world.
>>
>> What is your value for $NotifyActor in your config (and you should
>> read the docs associated with it)
>>
>> -kevin
>>
>>
Uhm ok - I'll take in the critic, now that you point it it was pretty
obvious :-)
Let me just say that no mention of $NotifyActor is made in the book
until the Appendix - maybe it should get some more importance as I would
have expected the default behaviour to be the opposite one. (And if I
can be a little pedantic, wouldn't one expect that $NotifyActor=0
suppress also the first ticket creation notification if the rationale
is, as the book says, not to notify the person who performs the update
"as they already know what they've done"?)
Thanks a lot for the help - I've now added $NotifyActor to the
configuration and got it to work as expected ;)
Giuseppe
>> So here's the log. I will paste everything I see, creating a new log
>> file - jump to 4] for the problem itself:
>> 1] service start
>> 2] login
>> 3] ticket creation
>> 4] ticket reply
>>
>> 1] Service start: LDAP module loaded
>> [Thu Dec 2 09:14:58 2010] [debug]: Reloading RT::User to work
>> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
>> [Thu Dec 2 09:14:58 2010] [debug]: Attempting to use external auth
>> service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
>> [Thu Dec 2 09:14:58 2010] [debug]: SSO Failed and no user to test
>> with. Nexting (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
>> [Thu Dec 2 09:14:58 2010] [debug]: Autohandler called ExternalAuth.
>> Response: (0, No User) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
>> [Thu Dec 2 09:15:00 2010] [debug]: Reloading RT::User to work
>> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
>> [Thu Dec 2 09:15:00 2010] [debug]: Attempting to use external auth
>> service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
>> [Thu Dec 2 09:15:00 2010] [debug]: SSO Failed and no user to test
>> with. Nexting (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
>> [Thu Dec 2 09:15:00 2010] [debug]: Autohandler called ExternalAuth.
>> Response: (0, No User) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
>> [Thu Dec 2 09:15:00 2010] [debug]: Reloading RT::User to work
>> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
>> [Thu Dec 2 09:15:00 2010] [debug]: Attempting to use external auth
>> service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
>> [Thu Dec 2 09:15:00 2010] [debug]: SSO Failed and no user to test
>> with. Nexting (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:92)
>> [Thu Dec 2 09:15:00 2010] [debug]: Autohandler called ExternalAuth.
>> Response: (0, No User) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
>>
>> 2] I login using my account "gsollazz" - it logs me in fine
>> [Thu Dec 2 09:17:31 2010] [debug]: Reloading RT::User to work
>> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
>> [Thu Dec 2 09:17:31 2010] [debug]: Attempting to use external auth
>> service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
>> [Thu Dec 2 09:17:31 2010] [debug]: Calling UserExists with
>> $username (gsollazz) and $service (My_LDAP) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
>> [Thu Dec 2 09:17:31 2010] [debug]: UserExists params:
>> username: gsollazz , service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
>> [Thu Dec 2 09:17:31 2010] [debug]: LDAP Search === Base:
>> ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) == Attrs:
>> (edited) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304)
>> [Thu Dec 2 09:17:31 2010] [debug]: Password validation required for
>> service - Executing... (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:155)
>> [Thu Dec 2 09:17:31 2010] [debug]: Trying external auth service:
>> My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:16)
>> [Thu Dec 2 09:17:31 2010] [debug]: LDAP Search === Base:
>> ou=people,o=(edited) == Filter: (&(uid=gsollazz)(uid=*)) == Attrs:
>> dn (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:43)
>> [Thu Dec 2 09:17:31 2010] [debug]: Found LDAP DN:
>> uid=gsollazz,ou=(edited) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:75)
>> [Thu Dec 2 09:17:31 2010] [info]:
>> RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP
>> ): gsollazz (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:139)
>> [Thu Dec 2 09:17:31 2010] [debug]: LDAP password validation result:
>> 1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:334)
>> [Thu Dec 2 09:17:31 2010] [debug]: Password Validation Check
>> Result: 1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:159)
>> [Thu Dec 2 09:17:31 2010] [debug]: Authentication successful. Now
>> updating user information and attempting login. (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:179)
>> [Thu Dec 2 09:17:31 2010] [debug]: UserExists params:
>> username: gsollazz , service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
>> [Thu Dec 2 09:17:31 2010] [debug]: LDAP Search === Base:
>> ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) == Attrs:
>> (edited) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304)
>> [Thu Dec 2 09:17:31 2010] [debug]: UserExists params:
>> username: gsollazz , service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
>> [Thu Dec 2 09:17:31 2010] [debug]: LDAP Search === Base:
>> ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) ==
>> Attrs:(edited) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304)
>> [Thu Dec 2 09:17:31 2010] [debug]: LDAP Search === Base:
>> ou=people,o=(edited) == Filter:
>> (&(uid=*)(employeenumber=none)(uid=gsollazz)) == Attrs: uid (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:398)
>> [Thu Dec 2 09:17:31 2010] [warning]: Couldn't enable user 58
>> (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1143)
>> [Thu Dec 2 09:17:31 2010] [info]: User marked as ENABLED ( gsollazz
>> ) per External Service (, ) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:274)
>> [Thu Dec 2 09:17:31 2010] [debug]:
>> RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::User
>> /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm
>> 20 with: Name: gsollazz (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450)
>> [Thu Dec 2 09:17:31 2010] [debug]: Attempting to get user info
>> using this external service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458)
>> [Thu Dec 2 09:17:31 2010] [debug]: Attempting to use this
>> canonicalization key: Name (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472)
>> [Thu Dec 2 09:17:31 2010] [debug]: LDAP Search === Base:
>> ou=people,o=(edited) == Filter: (&(uid=*)(uid=gsollazz)) == Attrs:
>> (edited) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195)
>> [Thu Dec 2 09:17:31 2010] [info]:
>> RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: ,
>> City: London, Country: ,(edited) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
>> [Thu Dec 2 09:17:31 2010] [debug]: About to think about scrips for
>> transaction #233 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
>> [Thu Dec 2 09:17:31 2010] [debug]: UPDATED user ( gsollazz ) from
>> External Service (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:307)
>> [Thu Dec 2 09:17:31 2010] [info]: Successful login for gsollazz
>> from 172.16.13.65 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:219)
>> [Thu Dec 2 09:17:31 2010] [debug]: Autohandler called ExternalAuth.
>> Response: (1, Successful login) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
>> [Thu Dec 2 09:17:31 2010] [debug]: Reloading RT::User to work
>> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
>>
>> 3] Ticket creation: I create a ticket from my account, setting up
>> myself as well as requestor and marking the ticket as "open". In
>> this case mail is correctly sent to the requestor (and I confirm I
>> receive it).
>> [Thu Dec 2 09:22:00 2010] [debug]: Reloading RT::User to work
>> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
>> [Thu Dec 2 09:22:01 2010] [debug]: Reloading RT::User to work
>> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
>> [Thu Dec 2 09:22:01 2010] [debug]: Reloading RT::User to work
>> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
>> [Thu Dec 2 09:22:22 2010] [debug]: About to think about scrips for
>> transaction #234 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
>> [Thu Dec 2 09:22:22 2010] [debug]: About to think about scrips for
>> transaction #235 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
>> [Thu Dec 2 09:22:22 2010] [debug]: About to think about scrips for
>> transaction #236 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
>> [Thu Dec 2 09:22:22 2010] [debug]: About to think about scrips for
>> transaction #237 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
>> [Thu Dec 2 09:22:22 2010] [debug]: About to think about scrips for
>> transaction #238 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
>> [Thu Dec 2 09:22:22 2010] [debug]: About to prepare scrips for
>> transaction #238 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)
>> [Thu Dec 2 09:22:22 2010] [debug]: Found 4 scrips for
>> TransactionCreate stage with applicable type(s) Create
>> (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
>> [Thu Dec 2 09:22:22 2010] [debug]: About to commit scrips for
>> transaction #238 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)
>> [Thu Dec 2 09:22:22 2010] [debug]: Committing scrip #3 on txn #238
>> of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
>> [Thu Dec 2 09:22:22 2010] [debug]: Calling SetRecipientDigests for
>> transaction RT::Transaction=HASH(0xbc8e454), id 238
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
>> [Thu Dec 2 09:22:22 2010] [debug]: Working on mailfield To;
>> recipients are gsollazz at sgul.ac.uk
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
>> [Thu Dec 2 09:22:22 2010] [debug]: Subject: [SGUL #12] AutoReply:
>> Test ticket for mailing list
>> From: "Default support request via RT"<rtmail at sgul.ac.uk>
>> Reply-To: rtmail at sgul.ac.uk
>> In-Reply-To:
>> References:<RT-Ticket-12 at example.com>
>> Message-ID:<rt-3.8.7-14970-1291281742-200.12-3-0 at example.com>
>> Precedence: bulk
>> X-RT-Loop-Prevention: SGUL
>> RT-Ticket: SGUL #12
>> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
>> RT-Originator: gsollazz at sgul.ac.uk
>> Auto-Submitted: auto-replied
>> To: gsollazz at sgul.ac.uk
>> MIME-Version: 1.0
>> Content-Transfer-Encoding: 8bit
>> Content-Type: text/plain; charset="utf-8"
>> X-RT-Original-Encoding: utf-8
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
>> [Thu Dec 2 09:22:22 2010] [debug]: Got user mail preference
>> 'Individual messages' for user gsollazz at sgul.ac.uk
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:667)
>> [Thu Dec 2 09:22:22 2010] [debug]: Removing deferred recipients
>> from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
>> [Thu Dec 2 09:22:22 2010] [debug]: Setting deferred recipients for
>> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
>> [Thu Dec 2 09:22:22 2010] [debug]: Working on mailfield Cc;
>> recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
>> [Thu Dec 2 09:22:22 2010] [debug]: Subject: [SGUL #12] AutoReply:
>> Test ticket for mailing list
>> From: "Default support request via RT"<rtmail at sgul.ac.uk>
>> Reply-To: rtmail at sgul.ac.uk
>> In-Reply-To:
>> References:<RT-Ticket-12 at example.com>
>> Message-ID:<rt-3.8.7-14970-1291281742-200.12-3-0 at example.com>
>> Precedence: bulk
>> X-RT-Loop-Prevention: SGUL
>> RT-Ticket: SGUL #12
>> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
>> RT-Originator: gsollazz at sgul.ac.uk
>> Auto-Submitted: auto-replied
>> To: gsollazz at sgul.ac.uk
>> MIME-Version: 1.0
>> Content-Transfer-Encoding: 8bit
>> Content-Type: text/plain; charset="utf-8"
>> X-RT-Original-Encoding: utf-8
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
>> [Thu Dec 2 09:22:22 2010] [debug]: Removing deferred recipients
>> from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
>> [Thu Dec 2 09:22:22 2010] [debug]: Setting deferred recipients for
>> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
>> [Thu Dec 2 09:22:22 2010] [debug]: Working on mailfield Bcc;
>> recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
>> [Thu Dec 2 09:22:22 2010] [debug]: Subject: [SGUL #12] AutoReply:
>> Test ticket for mailing list
>> From: "Default support request via RT"<rtmail at sgul.ac.uk>
>> Reply-To: rtmail at sgul.ac.uk
>> In-Reply-To:
>> References:<RT-Ticket-12 at example.com>
>> Message-ID:<rt-3.8.7-14970-1291281742-200.12-3-0 at example.com>
>> Precedence: bulk
>> X-RT-Loop-Prevention: SGUL
>> RT-Ticket: SGUL #12
>> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
>> RT-Originator: gsollazz at sgul.ac.uk
>> Auto-Submitted: auto-replied
>> To: gsollazz at sgul.ac.uk
>> MIME-Version: 1.0
>> Content-Transfer-Encoding: 8bit
>> Content-Type: text/plain; charset="utf-8"
>> X-RT-Original-Encoding: utf-8
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
>> [Thu Dec 2 09:22:22 2010] [debug]: Removing deferred recipients
>> from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
>> [Thu Dec 2 09:22:22 2010] [debug]: Setting deferred recipients for
>> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
>> [Thu Dec 2 09:22:22 2010] [debug]: No recipients found for deferred
>> delivery on transaction #238
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
>> [Thu Dec 2 09:22:22 2010] [info]:
>> <rt-3.8.7-14970-1291281742-200.12-3-0 at example.com> #12/238 - Scrip 3
>> On Create Autoreply To Requestors
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
>> [Thu Dec 2 09:22:22 2010] [info]:
>> <rt-3.8.7-14970-1291281742-200.12-3-0 at example.com> sent To:
>> gsollazz at sgul.ac.uk (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:331)
>> [Thu Dec 2 09:22:22 2010] [debug]: About to think about scrips for
>> transaction #239 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
>> [Thu Dec 2 09:22:22 2010] [debug]: Committing scrip #4 on txn #238
>> of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
>> [Thu Dec 2 09:22:22 2010] [debug]: Calling SetRecipientDigests for
>> transaction RT::Transaction=HASH(0xbc8e454), id 238
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
>> [Thu Dec 2 09:22:22 2010] [debug]: Working on mailfield To;
>> recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
>> [Thu Dec 2 09:22:22 2010] [debug]: Subject: [SGUL #12] Test ticket
>> for mailing list
>> From: "Giuseppe Sollazzo via RT"<rtmail at sgul.ac.uk>
>> Reply-To: rtmail at sgul.ac.uk
>> In-Reply-To:
>> References:<RT-Ticket-12 at example.com>
>> Message-ID:<rt-3.8.7-14970-1291281742-1725.12-4-0 at example.com>
>> Precedence: bulk
>> X-RT-Loop-Prevention: SGUL
>> RT-Ticket: SGUL #12
>> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
>> RT-Originator: gsollazz at sgul.ac.uk
>> MIME-Version: 1.0
>> Content-Transfer-Encoding: 8bit
>> Content-Type: text/plain; charset="utf-8"
>> X-RT-Original-Encoding: utf-8
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
>> [Thu Dec 2 09:22:22 2010] [debug]: Removing deferred recipients
>> from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
>> [Thu Dec 2 09:22:22 2010] [debug]: Setting deferred recipients for
>> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
>> [Thu Dec 2 09:22:22 2010] [debug]: Working on mailfield Cc;
>> recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
>> [Thu Dec 2 09:22:22 2010] [debug]: Subject: [SGUL #12] Test ticket
>> for mailing list
>> From: "Giuseppe Sollazzo via RT"<rtmail at sgul.ac.uk>
>> Reply-To: rtmail at sgul.ac.uk
>> In-Reply-To:
>> References:<RT-Ticket-12 at example.com>
>> Message-ID:<rt-3.8.7-14970-1291281742-1725.12-4-0 at example.com>
>> Precedence: bulk
>> X-RT-Loop-Prevention: SGUL
>> RT-Ticket: SGUL #12
>> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
>> RT-Originator: gsollazz at sgul.ac.uk
>> MIME-Version: 1.0
>> Content-Transfer-Encoding: 8bit
>> Content-Type: text/plain; charset="utf-8"
>> X-RT-Original-Encoding: utf-8
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
>> [Thu Dec 2 09:22:22 2010] [debug]: Removing deferred recipients
>> from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
>> [Thu Dec 2 09:22:22 2010] [debug]: Setting deferred recipients for
>> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
>> [Thu Dec 2 09:22:22 2010] [debug]: Working on mailfield Bcc;
>> recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
>> [Thu Dec 2 09:22:22 2010] [debug]: Subject: [SGUL #12] Test ticket
>> for mailing list
>> From: "Giuseppe Sollazzo via RT"<rtmail at sgul.ac.uk>
>> Reply-To: rtmail at sgul.ac.uk
>> In-Reply-To:
>> References:<RT-Ticket-12 at example.com>
>> Message-ID:<rt-3.8.7-14970-1291281742-1725.12-4-0 at example.com>
>> Precedence: bulk
>> X-RT-Loop-Prevention: SGUL
>> RT-Ticket: SGUL #12
>> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
>> RT-Originator: gsollazz at sgul.ac.uk
>> MIME-Version: 1.0
>> Content-Transfer-Encoding: 8bit
>> Content-Type: text/plain; charset="utf-8"
>> X-RT-Original-Encoding: utf-8
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
>> [Thu Dec 2 09:22:22 2010] [debug]: Removing deferred recipients
>> from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
>> [Thu Dec 2 09:22:22 2010] [debug]: Setting deferred recipients for
>> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
>> [Thu Dec 2 09:22:22 2010] [debug]: No recipients found for deferred
>> delivery on transaction #238
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
>> [Thu Dec 2 09:22:22 2010] [info]:
>> <rt-3.8.7-14970-1291281742-1725.12-4-0 at example.com> #12/238 - Scrip
>> 4 On Create Notify AdminCcs
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
>> [Thu Dec 2 09:22:22 2010] [info]:
>> <rt-3.8.7-14970-1291281742-1725.12-4-0 at example.com> No recipients
>> found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342)
>> [Thu Dec 2 09:22:22 2010] [debug]: Committing scrip #11 on txn #238
>> of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
>> [Thu Dec 2 09:22:22 2010] [info]: Ticket 12 created in queue
>> 'General' by gsollazz (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667)
>> [Thu Dec 2 09:22:22 2010] [debug]: Found 0 scrips for
>> TransactionBatch stage with applicable type(s) Create
>> (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
>> [Thu Dec 2 09:22:22 2010] [debug]: Reloading RT::User to work
>> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
>> [Thu Dec 2 09:22:23 2010] [debug]: Reloading RT::User to work
>> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
>>
>> 4] Always using my account, I enter a reply to the message: no mail
>> is sent - note the "recipients are" empty.
>> [Thu Dec 2 09:43:55 2010] [debug]: Reloading RT::User to work
>> around a bug in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:14)
>> [Thu Dec 2 09:43:56 2010] [debug]: About to think about scrips for
>> transaction #240 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
>> [Thu Dec 2 09:43:56 2010] [debug]: About to prepare scrips for
>> transaction #240 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)
>> [Thu Dec 2 09:43:56 2010] [debug]: Found 6 scrips for
>> TransactionCreate stage with applicable type(s) Correspond
>> (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
>> [Thu Dec 2 09:44:10 2010] [debug]: About to think about scrips for
>> transaction #241 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163)
>> [Thu Dec 2 09:44:10 2010] [debug]: About to prepare scrips for
>> transaction #241 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:167)
>> [Thu Dec 2 09:44:10 2010] [debug]: Found 6 scrips for
>> TransactionCreate stage with applicable type(s) Correspond
>> (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
>> [Thu Dec 2 09:44:10 2010] [debug]: About to commit scrips for
>> transaction #241 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)
>> [Thu Dec 2 09:44:10 2010] [debug]: Committing scrip #5 on txn #241
>> of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
>> [Thu Dec 2 09:44:10 2010] [debug]: Calling SetRecipientDigests for
>> transaction RT::Transaction=HASH(0xbca1db8), id 241
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
>> [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield To;
>> recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
>> [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
>> for mailing list
>> From: "Giuseppe Sollazzo via RT"<rtmail at sgul.ac.uk>
>> Reply-To: rtmail at sgul.ac.uk
>> In-Reply-To:
>> References:<RT-Ticket-12 at example.com>
>> Message-ID:<rt-3.8.7-14967-1291283050-56.12-5-0 at example.com>
>> Precedence: bulk
>> X-RT-Loop-Prevention: SGUL
>> RT-Ticket: SGUL #12
>> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
>> RT-Originator: gsollazz at sgul.ac.uk
>> MIME-Version: 1.0
>> Content-Transfer-Encoding: 8bit
>> Content-Type: text/plain; charset="utf-8"
>> X-RT-Original-Encoding: utf-8
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
>> [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients
>> from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
>> [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
>> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
>> [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Cc;
>> recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
>> [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
>> for mailing list
>> From: "Giuseppe Sollazzo via RT"<rtmail at sgul.ac.uk>
>> Reply-To: rtmail at sgul.ac.uk
>> In-Reply-To:
>> References:<RT-Ticket-12 at example.com>
>> Message-ID:<rt-3.8.7-14967-1291283050-56.12-5-0 at example.com>
>> Precedence: bulk
>> X-RT-Loop-Prevention: SGUL
>> RT-Ticket: SGUL #12
>> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
>> RT-Originator: gsollazz at sgul.ac.uk
>> MIME-Version: 1.0
>> Content-Transfer-Encoding: 8bit
>> Content-Type: text/plain; charset="utf-8"
>> X-RT-Original-Encoding: utf-8
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
>> [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients
>> from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
>> [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
>> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
>> [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Cc;
>> recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
>> [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
>> for mailing list
>> From: "Giuseppe Sollazzo via RT"<rtmail at sgul.ac.uk>
>> Reply-To: rtmail at sgul.ac.uk
>> In-Reply-To:
>> References:<RT-Ticket-12 at example.com>
>> Message-ID:<rt-3.8.7-14967-1291283050-56.12-5-0 at example.com>
>> Precedence: bulk
>> X-RT-Loop-Prevention: SGUL
>> RT-Ticket: SGUL #12
>> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
>> RT-Originator: gsollazz at sgul.ac.uk
>> MIME-Version: 1.0
>> Content-Transfer-Encoding: 8bit
>> Content-Type: text/plain; charset="utf-8"
>> X-RT-Original-Encoding: utf-8
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
>> [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients
>> from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
>> [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
>> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
>> [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Bcc;
>> recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
>> [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
>> for mailing list
>> From: "Giuseppe Sollazzo via RT"<rtmail at sgul.ac.uk>
>> Reply-To: rtmail at sgul.ac.uk
>> In-Reply-To:
>> References:<RT-Ticket-12 at example.com>
>> Message-ID:<rt-3.8.7-14967-1291283050-56.12-5-0 at example.com>
>> Precedence: bulk
>> X-RT-Loop-Prevention: SGUL
>> RT-Ticket: SGUL #12
>> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
>> RT-Originator: gsollazz at sgul.ac.uk
>> MIME-Version: 1.0
>> Content-Transfer-Encoding: 8bit
>> Content-Type: text/plain; charset="utf-8"
>> X-RT-Original-Encoding: utf-8
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
>> [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients
>> from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
>> [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
>> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
>> [Thu Dec 2 09:44:10 2010] [debug]: No recipients found for deferred
>> delivery on transaction #241
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
>> [Thu Dec 2 09:44:10 2010] [info]:
>> <rt-3.8.7-14967-1291283050-56.12-5-0 at example.com> #12/241 - Scrip 5
>> On Correspond Notify AdminCcs
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
>> [Thu Dec 2 09:44:10 2010] [info]:
>> <rt-3.8.7-14967-1291283050-56.12-5-0 at example.com> No recipients
>> found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342)
>> [Thu Dec 2 09:44:10 2010] [debug]: Committing scrip #7 on txn #241
>> of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
>> [Thu Dec 2 09:44:10 2010] [debug]: Calling SetRecipientDigests for
>> transaction RT::Transaction=HASH(0xbca1db8), id 241
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
>> [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield To;
>> recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
>> [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
>> for mailing list
>> From: "Giuseppe Sollazzo via RT"<rtmail at sgul.ac.uk>
>> Reply-To: rtmail at sgul.ac.uk
>> In-Reply-To:
>> References:<RT-Ticket-12 at example.com>
>> Message-ID:<rt-3.8.7-14967-1291283050-703.12-7-0 at example.com>
>> Precedence: bulk
>> X-RT-Loop-Prevention: SGUL
>> RT-Ticket: SGUL #12
>> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
>> RT-Originator: gsollazz at sgul.ac.uk
>> MIME-Version: 1.0
>> Content-Transfer-Encoding: 8bit
>> Content-Type: text/plain; charset="utf-8"
>> X-RT-Original-Encoding: utf-8
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
>> [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients
>> from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
>> [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
>> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
>> [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Cc;
>> recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
>> [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
>> for mailing list
>> From: "Giuseppe Sollazzo via RT"<rtmail at sgul.ac.uk>
>> Reply-To: rtmail at sgul.ac.uk
>> In-Reply-To:
>> References:<RT-Ticket-12 at example.com>
>> Message-ID:<rt-3.8.7-14967-1291283050-703.12-7-0 at example.com>
>> Precedence: bulk
>> X-RT-Loop-Prevention: SGUL
>> RT-Ticket: SGUL #12
>> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
>> RT-Originator: gsollazz at sgul.ac.uk
>> MIME-Version: 1.0
>> Content-Transfer-Encoding: 8bit
>> Content-Type: text/plain; charset="utf-8"
>> X-RT-Original-Encoding: utf-8
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
>> [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients
>> from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
>> [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
>> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
>> [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Bcc;
>> recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
>> [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Test ticket
>> for mailing list
>> From: "Giuseppe Sollazzo via RT"<rtmail at sgul.ac.uk>
>> Reply-To: rtmail at sgul.ac.uk
>> In-Reply-To:
>> References:<RT-Ticket-12 at example.com>
>> Message-ID:<rt-3.8.7-14967-1291283050-703.12-7-0 at example.com>
>> Precedence: bulk
>> X-RT-Loop-Prevention: SGUL
>> RT-Ticket: SGUL #12
>> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
>> RT-Originator: gsollazz at sgul.ac.uk
>> MIME-Version: 1.0
>> Content-Transfer-Encoding: 8bit
>> Content-Type: text/plain; charset="utf-8"
>> X-RT-Original-Encoding: utf-8
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
>> [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients
>> from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
>> [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
>> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
>> [Thu Dec 2 09:44:10 2010] [debug]: No recipients found for deferred
>> delivery on transaction #241
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
>> [Thu Dec 2 09:44:10 2010] [info]:
>> <rt-3.8.7-14967-1291283050-703.12-7-0 at example.com> #12/241 - Scrip 7
>> On Correspond Notify Other Recipients
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
>> [Thu Dec 2 09:44:10 2010] [info]:
>> <rt-3.8.7-14967-1291283050-703.12-7-0 at example.com> No recipients
>> found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342)
>> [Thu Dec 2 09:44:10 2010] [debug]: Committing scrip #6 on txn #241
>> of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
>> [Thu Dec 2 09:44:10 2010] [debug]: Calling SetRecipientDigests for
>> transaction RT::Transaction=HASH(0xbca1db8), id 241
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:630)
>> [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield To;
>> recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
>> [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Information
>> about: Test ticket for mailing list - ID 12
>> From: "Giuseppe Sollazzo via RT"<rtmail at sgul.ac.uk>
>> Reply-To: rtmail at sgul.ac.uk
>> In-Reply-To:
>> References:<RT-Ticket-12 at example.com>
>> Message-ID:<rt-3.8.7-14967-1291283050-737.12-6-0 at example.com>
>> Precedence: bulk
>> X-RT-Loop-Prevention: SGUL
>> RT-Ticket: SGUL #12
>> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
>> RT-Originator: gsollazz at sgul.ac.uk
>> MIME-Version: 1.0
>> Content-Transfer-Encoding: 8bit
>> Content-Type: text/plain; charset="utf-8"
>> X-RT-Original-Encoding: utf-8
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
>> [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients
>> from To: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
>> [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
>> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
>> [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Cc;
>> recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
>> [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Information
>> about: Test ticket for mailing list - ID 12
>> From: "Giuseppe Sollazzo via RT"<rtmail at sgul.ac.uk>
>> Reply-To: rtmail at sgul.ac.uk
>> In-Reply-To:
>> References:<RT-Ticket-12 at example.com>
>> Message-ID:<rt-3.8.7-14967-1291283050-737.12-6-0 at example.com>
>> Precedence: bulk
>> X-RT-Loop-Prevention: SGUL
>> RT-Ticket: SGUL #12
>> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
>> RT-Originator: gsollazz at sgul.ac.uk
>> MIME-Version: 1.0
>> Content-Transfer-Encoding: 8bit
>> Content-Type: text/plain; charset="utf-8"
>> X-RT-Original-Encoding: utf-8
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
>> [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients
>> from Cc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
>> [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
>> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
>> [Thu Dec 2 09:44:10 2010] [debug]: Working on mailfield Bcc;
>> recipients are (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:646)
>> [Thu Dec 2 09:44:10 2010] [debug]: Subject: [SGUL #12] Information
>> about: Test ticket for mailing list - ID 12
>> From: "Giuseppe Sollazzo via RT"<rtmail at sgul.ac.uk>
>> Reply-To: rtmail at sgul.ac.uk
>> In-Reply-To:
>> References:<RT-Ticket-12 at example.com>
>> Message-ID:<rt-3.8.7-14967-1291283050-737.12-6-0 at example.com>
>> Precedence: bulk
>> X-RT-Loop-Prevention: SGUL
>> RT-Ticket: SGUL #12
>> Managed-by: RT 3.8.7 (http://www.bestpractical.com/rt/)
>> RT-Originator: gsollazz at sgul.ac.uk
>> MIME-Version: 1.0
>> Content-Transfer-Encoding: 8bit
>> Content-Type: text/plain; charset="utf-8"
>> X-RT-Original-Encoding: utf-8
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:653)
>> [Thu Dec 2 09:44:10 2010] [debug]: Removing deferred recipients
>> from Bcc: line (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:676)
>> [Thu Dec 2 09:44:10 2010] [debug]: Setting deferred recipients for
>> attribute creation (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:685)
>> [Thu Dec 2 09:44:10 2010] [debug]: No recipients found for deferred
>> delivery on transaction #241
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:698)
>> [Thu Dec 2 09:44:10 2010] [info]:
>> <rt-3.8.7-14967-1291283050-737.12-6-0 at example.com> #12/241 - Scrip 6
>> On Correspond Notify Requestors and Ccs
>> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
>> [Thu Dec 2 09:44:10 2010] [info]:
>> <rt-3.8.7-14967-1291283050-737.12-6-0 at example.com> No recipients
>> found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:342)
>> [Thu Dec 2 09:44:10 2010] [debug]: Committing scrip #11 on txn #241
>> of ticket #12 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
>> [Thu Dec 2 09:44:10 2010] [debug]: Found 0 scrips for
>> TransactionBatch stage with applicable type(s) Correspond
>> (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
>>
>>
>> In particular, note the "Scrip 6 On Correspond Notify Requestors and
>> Ccs" which should fire the e-mail... unless I'm missing some step in
>> here.
>>
>> Thanks again for all your help.
>>
>> Best regards,
>> Giuseppe
>>
>> On 01/12/10 17:15, Kevin Falcone wrote:
>>
>>> On Mon, Nov 29, 2010 at 04:00:15PM +0000, Giuseppe Sollazzo wrote:
>>>
>>>> I'm playing with our rather vanilla installation of RT in which we're supposed to have, at
>>>> least for the moment, one general queue from which tickets will be moved into two other real
>>>> queue according to the department.
>>>>
>>>> Trying to configure mail in and mail out, I happen to have a behaviour which I can't totally
>>>> explain and was wondering if anyone could help figuring out.
>>>>
>>>> When I create a ticket from the web interface, an e-mail is correctly sent to the requestor.
>>>> My possibly wrong understanding is that any following "Reply" to the ticket also generates a
>>>> mail. However, this does not get delivered.
>>>>
>>> Guiseppe, you trim a lot of logs which makes deciphering this
>>> difficult, but in your tests, who is the requestor and who is the
>>> person using Reply?
>>>
>>> -kevin
>>>
>>
>> --
>> ____________________________________
>>
>> Giuseppe Sollazzo
>> Senior Systems Analyst
>> Computing Services
>> Information Services
>> St. George's, University Of London
>> Cranmer Terrace
>> London SW17 0RE
>>
>> Email: gsollazz at sgul.ac.uk
>> Direct Dial: +44 20 8725 5160
>> Fax: +44 20 8725 3583
>>
>>
>>
--
____________________________________
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE
Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
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