[rt-users] Notify based on CF

[Kevin Falcone]

On Wed, Dec 01, 2010 at 04:04:59PM -0800, Kurt Engle wrote:
>    I am interested in setting up a notification tree based on a Custom Field value. Basically, I
>    have one Q that accepts tickets from multiple physical locations. I have a tech at each
>    location. I would like the tech at location X to be notified when a ticket comes in with the
>    Custom Field  Location=X . When the CF Location=Y, I want a different tech notified, etc...

I'd have a Scrip that set the Owner based on that CF and then have a
scrip that notifies Owners on owner change.

-kevin
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