[rt-users] Notify based on CF

[Kurt Engle]

I have RT::Extension::ExtractCustomFieldValues installed and working. I do not have a problem populating the CF of a ticket. What I do need is a way to test that value and then notify an e-mail address based on the CF value. 

Basically, I need some help with Perl to accomplish this... 

Kurt Engle 



From: "Josh Narins" <jnarins at seniorbridge.com> 
To: "Kurt Engle" <engle at 4j.lane.edu>, "rt-users" <rt-users at lists.bestpractical.com> 
Sent: Thursday, December 2, 2010 6:26:56 AM 
Subject: RE: [rt-users] Notify based on CF 

 


Do you want a partial solution, to get started? 



I installed RT::Extension::ExtractCustomFieldValues and I think your first step would be to add a Scrip for "On Create" with action "Extract Custom Field Values" but exactly what you'd need to do then eludes me. Something like "Create a template where the To: line is based on the value in the Custom Field" 



But I'm still pretty new at all this RT stuff. 



Josh Narins 

Director of Application Development 
SeniorBridge 
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Tel: (212) 994-6194 
Fax: (212) 994-4260 
Mobile: (917) 488-6248 
jnarins at seniorbridge.com 
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From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kurt Engle 
Sent: Wednesday, December 01, 2010 7:05 PM 
To: rt-users 
Subject: [rt-users] Notify based on CF 




I am interested in setting up a notification tree based on a Custom Field value. Basically, I have one Q that accepts tickets from multiple physical locations. I have a tech at each location. I would like the tech at location X to be notified when a ticket comes in with the Custom Field Location=X . When the CF Location=Y, I want a different tech notified, etc... 

Thanks for any help.. 

Kurt Engle
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