[rt-users] Notify based on CF

[Josh Narins]



Do you want a partial solution, to get started?

I installed RT::Extension::ExtractCustomFieldValues and I think your first step would be to add a Scrip for "On Create" with action "Extract Custom Field Values" but exactly what you'd need to do then eludes me. Something like "Create a template where the To: line is based on the value in the Custom Field"

But I'm still pretty new at all this RT stuff.



Josh Narins

Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins at seniorbridge.com
seniorbridge.com<http://www.seniorbridge.com/>

[http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif]

________________________________
SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kurt Engle
Sent: Wednesday, December 01, 2010 7:05 PM
To: rt-users
Subject: [rt-users] Notify based on CF

I am interested in setting up a notification tree based on a Custom Field value. Basically, I have one Q that accepts tickets from multiple physical locations. I have a tech at each location. I would like the tech at location X to be notified when a ticket comes in with the Custom Field  Location=X . When the CF Location=Y, I want a different tech notified, etc...

Thanks for any help..

Kurt Engle
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101202/6e7c3802/attachment.htm>