[rt-users] Prevent users of a group from seeing the tickets of the another group on the same queue
kfcrocker at lbl.gov
Thu Dec 2 12:58:08 EST 2010
Can I assume that there will be a separate Queue for each department?
On Wed, Dec 1, 2010 at 1:00 AM, Guillermo Miranda <gmiranda at lsi.upc.edu>wrote:
> I would like to provide support for several departments (initially 2,
> more will come). I've had a look at the Rights entry in the wiki, so my
> structure is like:
> --Support Team
> I just need one support team right now, and there might be subgroups
> inside, but that's not important right now.
> The point is that the managers of those customer departments should be
> able to see only those tickets in the queue created by users of the
> CustomerDept group (CustomerDept2Managers must not see tickets created
> by users in CustomerDept1, not even listed in the queue).
> As there'll be *many* queues, cloning the queues for each department is
> a no-go.
> So, is there a way to achieve this?
> Thanks in advance,
> Guillermo Miranda.
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