[rt-users] Prevent users of a group from seeing the tickets of the another group on the same queue

Kenneth Crocker kfcrocker at lbl.gov
Thu Dec 2 12:58:08 EST 2010


Guillermo,

Can I assume that there will be a separate Queue for each department?

Kenn
LBNL

On Wed, Dec 1, 2010 at 1:00 AM, Guillermo Miranda <gmiranda at lsi.upc.edu>wrote:

> Hi,
>
> I would like to provide support for several departments (initially 2,
> more will come). I've had a look at the Rights entry in the wiki, so my
> structure is like:
>
> -Privileged
> --Support Team
> --Customers
> ---CustomerDept1
> ----CustomerDept1Managers
> ---CustomerDept2
> ----CustomerDept2Managers
>
> I just need one support team right now, and there might be subgroups
> inside, but that's not important right now.
>
> The point is that the managers of those customer departments should be
> able to see only those tickets in the queue created by users of the
> CustomerDept group (CustomerDept2Managers must not see tickets created
> by users in CustomerDept1, not even listed in the queue).
>
> As there'll be *many* queues, cloning the queues for each department is
> a no-go.
>
> So, is there a way to achieve this?
>
> Thanks in advance,
>
> --
> Guillermo Miranda.
>
>
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