[rt-users] viewing custom fields via REST

[Sweeny, Jonny]

I am using the RT::Client::REST modules but the code for accessing custom fields no longer works.  I think this is because some change was made to RT in the last year and the REST code hasn't been updated since then.

CPAN says that I should be able to view my custom fields via this command but it is not working:

# Get a list of ticket's custom field names:
 my @custom_fields = $ticket->cf;

I am able to access the ticket okay -- here is a partial dump of it:

$VAR1 = bless( {
                 '_admin_cc' => [],
                 '_creator' => 'jsweeny',
                 '_created' => 'Fri Nov 19 21:56:23 2010',
                 '_time_worked' => '',
                 '_id' => 'REDACTED',
                 '_status' => 'open',
                 '_priority' => '',
                 '_initial_priority' => '',
                 '_subject' => 'REDACTED',
                 '_due' => undef,
                 '_time_estimated' => '',
                 '_time_left' => '',
                 '_queue' => 'General',
                 '_cc' => [],
                 '__dirty' => {},
                 '_resolved' => undef,
                 '_starts' => undef,
             ...

Any ideas? Thanks,

--
~Jonny Sweeny, GSEC, GCWN, GCIH, GWAS
Incident Response Manager, Lead Security Analyst
Office of the VP for Information Technology, Indiana University
PGP & S/MIME: http://informationsecurity.iu.edu/Jonny_Sweeny
jsweeny at iu.edu -- phone: (812) 855-4194 -- fax: (812) 856-1011