[rt-users] viewing custom fields via REST

Kevin Falcone falcone at bestpractical.com
Mon Dec 6 13:47:44 EST 2010


On Thu, Dec 02, 2010 at 10:09:59PM +0000, Sweeny, Jonny wrote:
> I am using the RT::Client::REST modules but the code for accessing custom fields no longer works.  I think this is because some change was made to RT in the last year and the REST code hasn't been updated since then.
> 
> CPAN says that I should be able to view my custom fields via this command but it is not working:
> 
> # Get a list of ticket's custom field names:
>  my @custom_fields = $ticket->cf;

You can start trying to fix this by using bin/rt and RTDEBUG=3
to compare what bin/rt is sending over the wire and what
RT::Client::REST is sending over the wire.

-kevin

> I am able to access the ticket okay -- here is a partial dump of it:
> 
> $VAR1 = bless( {
>                  '_admin_cc' => [],
>                  '_creator' => 'jsweeny',
>                  '_created' => 'Fri Nov 19 21:56:23 2010',
>                  '_time_worked' => '',
>                  '_id' => 'REDACTED',
>                  '_status' => 'open',
>                  '_priority' => '',
>                  '_initial_priority' => '',
>                  '_subject' => 'REDACTED',
>                  '_due' => undef,
>                  '_time_estimated' => '',
>                  '_time_left' => '',
>                  '_queue' => 'General',
>                  '_cc' => [],
>                  '__dirty' => {},
>                  '_resolved' => undef,
>                  '_starts' => undef,
>              ...
> 
> Any ideas? Thanks,
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101206/3c2a32e8/attachment.pgp>


More information about the rt-users mailing list