[rt-users] No permission to create tickets email bounce

[Shannon Adams]

I cannot figure this out.  See below.  The user is setup in RT and active.  Is 
there a log file I can check to get more details as to why RT is rejecting 
incoming requests from this one user?

Thanks.



----- Forwarded Message ----
Running RT 3.8.8


I have one user within our company who cannot create RT tickets.  She was able 
to for years until recently.  I can't tell what changed.  All other users can 
create tickets fine and they appear to be setup just like this one user.  When 
she sends an email in to the address setup to auto create a ticket, she gets an 
email bounce like this:

From: "RT CorrespondAddressNotSet" 
<RT_CorrespondAddressNotSet at rt.companyname.com>
To: cbreidenbach at companyname.com
Sent: Wednesday, November 17, 2010 4:14:34 PM
Subject: Ticket creation failed: Fwd: Need help

No permission to create tickets in the queue 'IT.Help'

Any suggestion on how to fix this?

Thanks.