[rt-users] No permission to create tickets email bounce

[Kevin Falcone]

On Sun, Dec 05, 2010 at 06:22:06PM -0800, Shannon Adams wrote:
> I cannot figure this out.  See below.  The user is setup in RT and active.  Is 
> there a log file I can check to get more details as to why RT is rejecting 
> incoming requests from this one user?

Without RT error logs, anything we offer would be a guess.

> ----- Forwarded Message ----
> Running RT 3.8.8
> 
> 
> I have one user within our company who cannot create RT tickets.  She was able 
> to for years until recently.  I can't tell what changed.  All other users can 
> create tickets fine and they appear to be setup just like this one user.  When 
> she sends an email in to the address setup to auto create a ticket, she gets an 
> email bounce like this:
> 
> From: "RT CorrespondAddressNotSet" 
> <RT_CorrespondAddressNotSet at rt.companyname.com>
> To: cbreidenbach at companyname.com
> Sent: Wednesday, November 17, 2010 4:14:34 PM
> Subject: Ticket creation failed: Fwd: Need help
> 
> No permission to create tickets in the queue 'IT.Help'
> 
> Any suggestion on how to fix this?
> 
> Thanks.
> 
> 
>       
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