[rt-users] Problem with rt-crontool and SendEmail(Re-posted because I did not register before posting it originally)

Kevin Falcone falcone at bestpractical.com
Mon Dec 6 21:48:36 EST 2010


On Mon, Dec 06, 2010 at 05:51:30PM -0500, Bernard McCormack wrote:
> I had a problem with this as well you have to create a template  with :
> 
> RT-Send-Bcc: {$Ticket->Owner}
> 
> And use the action record comment
> --action RT::Action::RecordComment --template 'your template name here'

While this is preferred, it is possible to avoid the RecordComment if
you don't want it cluttering up history.

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of imonike
> Sent: Monday, December 06, 2010 8:06 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Problem with rt-crontool and SendEmail(Re-posted
> because I did not register before posting it originally)
> 
> 
> Hello all,
>               Please I am having problems setting up rt-crontool and
> using
> the SendEmail action. I have created a user called rtcrontool, and in
> this
> user's home directory, I have set-up a shell script called rtcrontool.sh
> with the following command in it:
> 
> /opt/rt3/bin/rt-crontool \
>  --search RT::Search::ActiveTicketsInQueue  --search-arg 'nigerian
> colleges'
> \
>  --condition RT::Condition::Overdue \
>  --action RT::Action::SendEmail --action-arg amohammed at swglobal.com \
> 
> I haven't yet set it up as a cron job but when I run the script from the
> command line this is what I get:
> 
> 
>  [crit]: Can't call method "Parse" on an undefined value at
> /opt/rt3/bin/../lib/RT/Action/SendEmail.pm line 155.
> (/opt/rt3/bin/../lib/RT.pm:377)
> Can't call method "Parse" on an undefined value at
> /opt/rt3/bin/../lib/RT/Action/SendEmail.pm line 155.
> 
> I have tried googling a solution to no avail. Please any pointers as to
> how
> to resolve this issue will be greatly appreciated.
> Thanks
> -- 
> View this message in context:
> http://old.nabble.com/Problem-with-rt-crontool-and-SendEmail%28Re-posted
> -because-I-did-not-register-before-posting-it-originally%29-tp30366714p3
> 0366714.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> 
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