[rt-users] Problem with rt-crontool and SendEmail(Re-posted because I did not register before posting it originally)

[imonike]

Hello Kevin,
                  Thanks for your reply. Please how would I do it if I
wanted to avoid cluttering up history?

Regards

Imonike


Kevin Falcone-2 wrote:
> 
> On Mon, Dec 06, 2010 at 05:51:30PM -0500, Bernard McCormack wrote:
>> I had a problem with this as well you have to create a template  with :
>> 
>> RT-Send-Bcc: {$Ticket->Owner}
>> 
>> And use the action record comment
>> --action RT::Action::RecordComment --template 'your template name here'
> 
> While this is preferred, it is possible to avoid the RecordComment if
> you don't want it cluttering up history.
> 
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com
>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of imonike
>> Sent: Monday, December 06, 2010 8:06 AM
>> To: rt-users at lists.bestpractical.com
>> Subject: [rt-users] Problem with rt-crontool and SendEmail(Re-posted
>> because I did not register before posting it originally)
>> 
>> 
>> Hello all,
>>               Please I am having problems setting up rt-crontool and
>> using
>> the SendEmail action. I have created a user called rtcrontool, and in
>> this
>> user's home directory, I have set-up a shell script called rtcrontool.sh
>> with the following command in it:
>> 
>> /opt/rt3/bin/rt-crontool \
>>  --search RT::Search::ActiveTicketsInQueue  --search-arg 'nigerian
>> colleges'
>> \
>>  --condition RT::Condition::Overdue \
>>  --action RT::Action::SendEmail --action-arg amohammed at swglobal.com \
>> 
>> I haven't yet set it up as a cron job but when I run the script from the
>> command line this is what I get:
>> 
>> 
>>  [crit]: Can't call method "Parse" on an undefined value at
>> /opt/rt3/bin/../lib/RT/Action/SendEmail.pm line 155.
>> (/opt/rt3/bin/../lib/RT.pm:377)
>> Can't call method "Parse" on an undefined value at
>> /opt/rt3/bin/../lib/RT/Action/SendEmail.pm line 155.
>> 
>> I have tried googling a solution to no avail. Please any pointers as to
>> how
>> to resolve this issue will be greatly appreciated.
>> Thanks
>> -- 
>> View this message in context:
>> http://old.nabble.com/Problem-with-rt-crontool-and-SendEmail%28Re-posted
>> -because-I-did-not-register-before-posting-it-originally%29-tp30366714p3
>> 0366714.html
>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>> 
> 
>  
> 

-- 
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Sent from the Request Tracker - User mailing list archive at Nabble.com.