[rt-users] No permission to create tickets email bounce

[Josh Narins]

> From: rt-users-bounces at lists.bestpractical.com
> Sent: Monday, December 06, 2010 1:52 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] No permission to create tickets email bounce
>
> On Sun, Dec 05, 2010 at 06:22:06PM -0800, Shannon Adams wrote:
> > I cannot figure this out.  See below.  The user is setup in RT and
> > active.  Is there a log file I can check to get more details as to
> > why
> > RT is rejecting incoming requests from this one user?
>
> Without RT error logs, anything we offer would be a guess.

I had the same problem. Just one user, who had been able to create tickets, all of a sudden wasn't able to. I don't know why it happened, but there could be a few reasons, including some corruption in the database of GroupMembers (my fault).

My solution was to completely delete the user then recreate.


Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
jnarins at seniorbridge.com

SeniorBridge
Managing Complex Chronic Care
http://www.seniorbridge.com



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