[rt-users] callback for Search/Simple.html not working on freebsd

[alexander lunev]

07.12.2010 17:51, Kenneth Marshall пишет:
> Not to discourage you, but it is really better to not default to
> search resolved tickets. That number will grow without bound and
> eventually kill your performance. Also, how will you NOT search
> the resolved tickets? My two cents.

I _need_ to search resolved tickets, and in simple search they're not 
searching. Besides, this is my first try to make callbacks work, and i'm 
planning to further customize RT for my needs, and i want to understand 
why it is not working at all?

> Cheers,
> Ken
>
> On Tue, Dec 07, 2010 at 05:47:06PM +0300, alexander lunev wrote:
>> Hello.
>>
>> It's FreeBSD 6.2-R, apache-2.2.14, rt-3.8.8
>>
>> I'm trying to make simple search broader so it will search all tickets
>> including resolved, and did as it says in
>> http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks
>>
>> apache configuration:
>>
>> <VirtualHost *:80>
>>      ServerName support.domain.ru
>>
>>      DocumentRoot /usr/local/share/rt38/html
>>      AddDefaultCharset UTF-8
>>
>>      PerlRequire "/usr/local/bin/webmux.pl"
>>
>>      <Directory /usr/local/share/rt38/html>
>>          Options Indexes FollowSymlinks
>>      </Directory>
>>      <Location /NoAuth/images>
>>          SetHandler default
>>      </Location>
>>      <Location />
>>          SetHandler perl-script
>>          PerlResponseHandler RT::Mason
>>      </Location>
>> </VirtualHost>
>>
>> FreeBSD port installs RT files under /usr/local/share:
>>
>> # ls /usr/local/share/rt38
>> etc     fonts   html    lib     local   plugins po
>>
>> I created file with callback:
>>
>> /usr/local/share/rt38/local/html/Callbacks/MyCallbacks/Search/Simple.html/ModifyQuery:
>>
>> <%init>
>>   $$query = $$query . " new open resolved stalled rejected deleted";
>>   </%init>
>>
>>   <%args>
>>   $query =>  undef
>>   </%args>
>>
>>
>> But the magic did not work, search finds only new and open tickets. I've
>> tried to put $RT::Logger call in ModifyQuery (though i don't know should it
>> work in callback files or not) to test does it even go into this file, and
>> nothing appears in logs.
>>
>> I also tried to put whole path with callback file
>> local/html/Callbacks/MyCallbacks/Search/Simple.html/ModifyQuery to
>> /var/run/rt38 (where mason_data and session_data resides) with no outcome.
>>
>> How can i debug this callback to find where the problem is? I've set RT to
>> send debug logs to file, and i see nothing suspicious there.
>>
>> Help please.
>>
>> --
>> best regards
>> alexander lunev
>>
>


-- 
С уважением
Александр Лунев
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