[rt-users] callback for Search/Simple.html not working on freebsd

Kenneth Marshall ktm at rice.edu
Wed Dec 8 08:58:08 EST 2010

On Wed, Dec 08, 2010 at 10:44:51AM +0300, alexander lunev wrote:
> 07.12.2010 17:51, Kenneth Marshall ??????????:
>> Not to discourage you, but it is really better to not default to
>> search resolved tickets. That number will grow without bound and
>> eventually kill your performance. Also, how will you NOT search
>> the resolved tickets? My two cents.
> I _need_ to search resolved tickets, and in simple search they're not 
> searching. Besides, this is my first try to make callbacks work, and i'm 
> planning to further customize RT for my needs, and i want to understand why 
> it is not working at all?

All that you should need to do is include the word resolved in the
Simple Search window to search resolved tickets. For example:

turkey open resolved

would search all open or resolved tickets with the word turkey in
the subject.


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