[rt-users] Can't send out email after moving RT

Kevin Falcone falcone at bestpractical.com
Thu Dec 9 08:57:16 EST 2010


On Thu, Dec 09, 2010 at 12:40:18PM +0000, Kevin Bailey wrote:
> Hi,
> 
> Hopefully a quick pointer is what I need.
> 
> We've been running RT 3.6.1 for years no probs.
> 
> We've now set up a new (replacement server) and installed RT 3.6.7.
> 
> The database under the 3.6.1 install was copied over and put on to
> the 3.6.7 server - the the RT instance was connected to this DB.
> 
> All seems to be working OK on the web interface.  Only issue is that
> emails are not being sent.
> 
> I.e. when I create a test ticket I set up my gmail email address as
> the requestor.  When I type up a reply via the web interface it says
> it's going to send a reply to the requestor email address.
> 
> But according to the email server logs it doesn't even try to send
> anything - and the ticket has no entry for the email being sent.

You don't say what the RT logs say

> As the DB has been copied then all settings etc are the same as
> before - and the RT_SiteConfig.pm file looks sane.
> 
> Is there something I need to set up RE the mail server (Postfix).
> 
> Any pointers gratefully received.
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