[rt-users] Can't send out email after moving RT

Kevin Bailey kbailey at freewayprojects.com
Thu Dec 9 11:31:17 EST 2010


I've been asked about the output from the logs.

Currently there is no log file at all - so I'll have a look at setting 
the debug level for the logs.

Cheers,

bailey86

On 09/12/10 12:40, Kevin Bailey wrote:
> Hi,
>
> Hopefully a quick pointer is what I need.
>
> We've been running RT 3.6.1 for years no probs.
>
> We've now set up a new (replacement server) and installed RT 3.6.7.
>
> The database under the 3.6.1 install was copied over and put on to the 
> 3.6.7 server - the the RT instance was connected to this DB.
>
> All seems to be working OK on the web interface.  Only issue is that 
> emails are not being sent.
>
> I.e. when I create a test ticket I set up my gmail email address as 
> the requestor.  When I type up a reply via the web interface it says 
> it's going to send a reply to the requestor email address.
>
> But according to the email server logs it doesn't even try to send 
> anything - and the ticket has no entry for the email being sent.
>
> As the DB has been copied then all settings etc are the same as before 
> - and the RT_SiteConfig.pm file looks sane.
>
> Is there something I need to set up RE the mail server (Postfix).
>
> Any pointers gratefully received.
>
> Regards,
>
> Kevin Bailey
> -- 
> *Kevin Bailey*
> Director/Programmer - Freeway Projects Limited
> Web: www.freewayprojects.com <http://www.freewayprojects.com/>
> Email: kbailey at freewayprojects.com <mailto:kbailey at freewayprojects.com>
> Phone: +44 (0)1752 267090
>
> Recycle for Amnesty <http://www.amnesty.org.uk/recycle>

-- 
*Kevin Bailey*
Director/Programmer - Freeway Projects Limited
Web: www.freewayprojects.com <http://www.freewayprojects.com/>
Email: kbailey at freewayprojects.com <mailto:kbailey at freewayprojects.com>
Phone: +44 (0)1752 267090

Recycle for Amnesty <http://www.amnesty.org.uk/recycle>
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