[rt-users] Can't send out email after moving RT

Kevin Bailey kbailey at freewayprojects.com
Thu Dec 9 11:35:45 EST 2010


Here's the log messages I found in syslog - I'm just looking through 
them now:

Dec  9 16:34:22 cyclone2 RT: Guessed encoding: utf8#012
Dec  9 16:34:22 cyclone2 RT: Guessed encoding: ascii#012
Dec  9 16:34:22 cyclone2 RT: Guessed encoding: utf8#012
Dec  9 16:34:22 cyclone2 RT: Guessed encoding: ascii#012
Dec  9 16:34:22 cyclone2 RT: About to think about scrips for transaction 
#21542#012
Dec  9 16:34:22 cyclone2 RT: About to prepare scrips for transaction 
#21542#012
Dec  9 16:34:22 cyclone2 RT: Found 5 scrips#012
Dec  9 16:34:23 cyclone2 RT: About to commit scrips for transaction 
#21542#012
Dec  9 16:34:23 cyclone2 RT: 
<rt-3.6.7-17319-1291912462-219.1147-5-0 at cyclone2.freewayprojects.com> 
#1147/21542 - Scrip 5  
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:266)#012
Dec  9 16:34:23 cyclone2 RT: 
<rt-3.6.7-17319-1291912462-219.1147-5-0 at cyclone2.freewayprojects.com> No 
recipients found. Not sending. 
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:278)#012
Dec  9 16:34:23 cyclone2 RT: 
<rt-3.6.7-17319-1291912462-219.1147-6-0 at cyclone2.freewayprojects.com> 
#1147/21542 - Scrip 6  
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:266)#012
Dec  9 16:34:23 cyclone2 RT: 
<rt-3.6.7-17319-1291912462-219.1147-6-0 at cyclone2.freewayprojects.com>Could 
not send mail: Insecure $ENV{PATH} while running with -T switch at 
/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm line 
333.#012#012Stack:#012  
[/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:333]#012  
[/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:288]#012  
[/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:107]#012  
[/usr/share/request-tracker3.6/lib/RT/ScripAction_Overlay.pm:242]#012  
[/usr/share/request-tracker3.6/lib/RT/Scrip_Overlay.pm:507]#012  
[/usr/share/request-tracker3.6/lib/RT/Scrips_Overlay.pm:195]#012  
[/usr/share/request-tracker3.6/lib/RT/Transaction_Overlay.pm:181]#012  
[/usr/share/request-tracker3.6/lib/RT/Record.pm:1466]#012  
[/usr/share/request-tracker3.6/lib/RT/Ticket_Overlay.pm:2435]#012  
[/usr/share/request-tracker3.6/lib/RT/Ticket_Overlay.pm:2348]#012  
[/usr/share/request-tracker3.6/lib/RT/Interface/Web.pm:597]#012  
[/usr/share/request-tracker3.6/html/Ticket/Display.html:144]#012  
[/usr/share/request-tracker3.6/html/Ticket/Update.html:218]#012  
[/usr/share/request-tracker3.6/html/autohandler:291] 
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:349)#012
Dec  9 16:34:23 cyclone2 RT: 
<rt-3.6.7-17319-1291912462-219.1147-7-0 at cyclone2.freewayprojects.com> 
#1147/21542 - Scrip 7  
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:266)#012
Dec  9 16:34:23 cyclone2 RT: 
<rt-3.6.7-17319-1291912462-219.1147-7-0 at cyclone2.freewayprojects.com> No 
recipients found. Not sending. 
(/usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm:278)#012
Dec  9 16:34:23 cyclone2 RT: Use of uninitialized value in pattern match 
(m//) at /usr/share/request-tracker3.6/lib/RT/Interface/Web.pm line 
1423. (/usr/share/request-tracker3.6/lib/RT/Interface/Web.pm:1423)#012
Dec  9 16:34:23 cyclone2 RT: Use of uninitialized value in pattern match 
(m//) at /usr/share/request-tracker3.6/lib/RT/Interface/Web.pm line 
1423. (/usr/share/request-tracker3.6/lib/RT/Interface/Web.pm:1423)#012


On 09/12/10 16:32, Kevin Bailey wrote:
> I'll look at upping the debug level.  Not sure how - but I'll get the 
> book out and look through the config file.
>
> Thanks,
>
> Kevin
>
> On 09/12/10 13:57, Kevin Falcone wrote:
>> On Thu, Dec 09, 2010 at 12:40:18PM +0000, Kevin Bailey wrote:
>>    
>>> Hi,
>>>
>>> Hopefully a quick pointer is what I need.
>>>
>>> We've been running RT 3.6.1 for years no probs.
>>>
>>> We've now set up a new (replacement server) and installed RT 3.6.7.
>>>
>>> The database under the 3.6.1 install was copied over and put on to
>>> the 3.6.7 server - the the RT instance was connected to this DB.
>>>
>>> All seems to be working OK on the web interface.  Only issue is that
>>> emails are not being sent.
>>>
>>> I.e. when I create a test ticket I set up my gmail email address as
>>> the requestor.  When I type up a reply via the web interface it says
>>> it's going to send a reply to the requestor email address.
>>>
>>> But according to the email server logs it doesn't even try to send
>>> anything - and the ticket has no entry for the email being sent.
>>>      
>> You don't say what the RT logs say
>>
>>    
>>> As the DB has been copied then all settings etc are the same as
>>> before - and the RT_SiteConfig.pm file looks sane.
>>>
>>> Is there something I need to set up RE the mail server (Postfix).
>>>
>>> Any pointers gratefully received.
>>>      
>
> -- 
> *Kevin Bailey*
> Director/Programmer - Freeway Projects Limited
> Web: www.freewayprojects.com <http://www.freewayprojects.com/>
> Email: kbailey at freewayprojects.com <mailto:kbailey at freewayprojects.com>
> Phone: +44 (0)1752 267090
>
> Recycle for Amnesty <http://www.amnesty.org.uk/recycle>

-- 
*Kevin Bailey*
Director/Programmer - Freeway Projects Limited
Web: www.freewayprojects.com <http://www.freewayprojects.com/>
Email: kbailey at freewayprojects.com <mailto:kbailey at freewayprojects.com>
Phone: +44 (0)1752 267090

Recycle for Amnesty <http://www.amnesty.org.uk/recycle>
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