[rt-users] notification

[Kevin Falcone]

On Thu, Dec 09, 2010 at 11:42:03AM -0800, Kurt Engle wrote:
>    I am looking for a way to send an email from RT to a specified e-mail address that is not an
>    account in RT or associated with the ticket as a requestor, watcher, CC:, BCC:...etc....
> 
>    I have the logic down to specify the e-mail address and have some nasty perl code to actually
>    send the e-mail. But, it seems that RT has some internal module(s) that handle what the nasty
>    perl code is doing.
> 
>    I can see the RT::Action:SendEmail module, but how do I incorporate that into a script that
>    allows me to do what I am looking to do?

Sounds like you actually just want to use a normal Notify action, but
have the template contain your ugly logic that sets up the To: line
based on your perl code

-kevin
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