[rt-users] notification

Kevin Falcone falcone at bestpractical.com
Fri Dec 10 13:03:04 EST 2010

On Fri, Dec 10, 2010 at 09:55:07AM -0800, Kurt Engle wrote:
>    That is correct. But how do I make use of the RT::Action::SendEmail module to send the
>    notification incorporating my To: field. Or is there a better way to send out a custom
>    notification?

You use one of the standard Notify actions and a custom template.  You
don't write any code in the action and you don't call the action


>    From: "Kevin Falcone" <falcone at bestpractical.com>
>    To: rt-users at lists.bestpractical.com
>    Sent: Friday, December 10, 2010 8:59:25 AM
>    Subject: Re: [rt-users] notification
>    On Thu, Dec 09, 2010 at 11:42:03AM -0800, Kurt Engle wrote:
>    >    I am looking for a way to send an email from RT to a specified e-mail address that is not
>    an
>    >    account in RT or associated with the ticket as a requestor, watcher, CC:, BCC:...etc....
>    >
>    >    I have the logic down to specify the e-mail address and have some nasty perl code to
>    actually
>    >    send the e-mail. But, it seems that RT has some internal module(s) that handle what the
>    nasty
>    >    perl code is doing.
>    >
>    >    I can see the RT::Action:SendEmail module, but how do I incorporate that into a script
>    that
>    >    allows me to do what I am looking to do?
>    Sounds like you actually just want to use a normal Notify action, but
>    have the template contain your ugly logic that sets up the To: line
>    based on your perl code
>    -kevin
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