[rt-users] notification
Kurt Engle
engle at 4j.lane.edu
Fri Dec 10 14:07:32 EST 2010
Actually found a nice example of creating a template to send out an e-mail. RTFM....
However, I am having a bit of a problem constructing the To: field. Basically, I have a varialble '$toAddress' that is set to an e-mail address by some prior code.
Here is my template code to construct the To: field:
To: { $toAddress }
Subject: Ticket #{ $Ticket->Id()} {$Ticket->Subject()}
A new ticket has been created for you in the HelpDesk Queue.
{ $RT::WebURL } Ticket/Display.html?id={ $Ticket->Id() }
However, I keep getting 'recipient not found'.
Kurt Engle
From: "Kevin Falcone" <falcone at bestpractical.com>
To: rt-users at lists.bestpractical.com
Sent: Friday, December 10, 2010 10:03:04 AM
Subject: Re: [rt-users] notification
On Fri, Dec 10, 2010 at 09:55:07AM -0800, Kurt Engle wrote:
> That is correct. But how do I make use of the RT::Action::SendEmail module to send the
> notification incorporating my To: field. Or is there a better way to send out a custom
> notification?
You use one of the standard Notify actions and a custom template. You
don't write any code in the action and you don't call the action
directly.
-kevin
> From: "Kevin Falcone" <falcone at bestpractical.com>
> To: rt-users at lists.bestpractical.com
> Sent: Friday, December 10, 2010 8:59:25 AM
> Subject: Re: [rt-users] notification
>
> On Thu, Dec 09, 2010 at 11:42:03AM -0800, Kurt Engle wrote:
> > I am looking for a way to send an email from RT to a specified e-mail address that is not
> an
> > account in RT or associated with the ticket as a requestor, watcher, CC:, BCC:...etc....
> >
> > I have the logic down to specify the e-mail address and have some nasty perl code to
> actually
> > send the e-mail. But, it seems that RT has some internal module(s) that handle what the
> nasty
> > perl code is doing.
> >
> > I can see the RT::Action:SendEmail module, but how do I incorporate that into a script
> that
> > allows me to do what I am looking to do?
>
> Sounds like you actually just want to use a normal Notify action, but
> have the template contain your ugly logic that sets up the To: line
> based on your perl code
>
> -kevin
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