[rt-users] notification

[Kevin Falcone]

On Fri, Dec 10, 2010 at 11:07:32AM -0800, Kurt Engle wrote:
>    Actually found a nice example of creating a template to send out an e-mail. RTFM....
> 
>    However, I am having a bit of a problem constructing the To: field. Basically, I have a
>    varialble '$toAddress' that is set to an e-mail address by some prior code.

Where in the code is it set.  It would really need to be in that
template

>    Here is my template code to construct the To: field:
>    To: { $toAddress }
>    Subject: Ticket #{ $Ticket->Id()} {$Ticket->Subject()}
>    A new ticket has been created for you in the HelpDesk Queue.
> 
>    { $RT::WebURL } Ticket/Display.html?id={ $Ticket->Id() }
> 
>    However, I keep getting 'recipient not found'.

In debug logging mode, RT will actually dump copies of the email being
processed into the logs, which would show you the To:

Please note that if To: is your email address and you're the actor on
this ticket while testing, you may have told RT not to send you email
in that case using $NotifyActor

-kevin

>    ----------------------------------------------------------------------------------------------
> 
>    From: "Kevin Falcone" <falcone at bestpractical.com>
>    To: rt-users at lists.bestpractical.com
>    Sent: Friday, December 10, 2010 10:03:04 AM
>    Subject: Re: [rt-users] notification
> 
>    On Fri, Dec 10, 2010 at 09:55:07AM -0800, Kurt Engle wrote:
>    >    That is correct. But how do I make use of the RT::Action::SendEmail module to send the
>    >    notification incorporating my To: field. Or is there a better way to send out a custom
>    >    notification?
> 
>    You use one of the standard Notify actions and a custom template.  You
>    don't write any code in the action and you don't call the action
>    directly.
> 
>    -kevin
> 
>    >    From: "Kevin Falcone" <falcone at bestpractical.com>
>    >    To: rt-users at lists.bestpractical.com
>    >    Sent: Friday, December 10, 2010 8:59:25 AM
>    >    Subject: Re: [rt-users] notification
>    >
>    >    On Thu, Dec 09, 2010 at 11:42:03AM -0800, Kurt Engle wrote:
>    >    >    I am looking for a way to send an email from RT to a specified e-mail address that
>    is not
>    >    an
>    >    >    account in RT or associated with the ticket as a requestor, watcher, CC:,
>    BCC:...etc....
>    >    >
>    >    >    I have the logic down to specify the e-mail address and have some nasty perl code to
>    >    actually
>    >    >    send the e-mail. But, it seems that RT has some internal module(s) that handle what
>    the
>    >    nasty
>    >    >    perl code is doing.
>    >    >
>    >    >    I can see the RT::Action:SendEmail module, but how do I incorporate that into a
>    script
>    >    that
>    >    >    allows me to do what I am looking to do?
>    >
>    >    Sounds like you actually just want to use a normal Notify action, but
>    >    have the template contain your ugly logic that sets up the To: line
>    >    based on your perl code
>    >
>    >    -kevin
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