[rt-users] notification

[Kenneth Crocker]

Kevin,

The template would look like this:

To: {$Ticket->FirstCustomFieldValue('ToOverride')}@lbl.gov
Subject: Request Titled: "{$Ticket->Subject}" is ready to Migrate!

A scrip based on whatever condition would do this:

my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $cf_obj = new RT::CustomField($RT::SystemUser);
my $cf_name = "ToOverride";

if  condition is "A"
   $my $cf_value = "the To address you want for "A" condition";
elsif condition is "B"
   $my $cf_value = "the To address you want for "B" condition";

and on and on till you're thru.

then, set the Custom Field as the last piece of action code:

$cf_obj->LoadByName(Name=>$cf_name);
$RT::Logger->debug("Loaded\$cf_obj->Name = ". $cf_obj->Name() ."\n" );
$ticket->AddCustomFieldValue( Field=>$cf_obj, Value=>$cf_value,
RecordTransaction=>0 );

return 1;


Then write a notification scrip to use the new template based on your
conditions.
Use "TransactioBatch" for both scrips.

Hope this helps.

Kenn
LBNL

On Fri, Dec 10, 2010 at 11:55 AM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Fri, Dec 10, 2010 at 11:07:32AM -0800, Kurt Engle wrote:
> >    Actually found a nice example of creating a template to send out an
> e-mail. RTFM....
> >
> >    However, I am having a bit of a problem constructing the To: field.
> Basically, I have a
> >    varialble '$toAddress' that is set to an e-mail address by some prior
> code.
>
> Where in the code is it set.  It would really need to be in that
> template
>
> >    Here is my template code to construct the To: field:
> >    To: { $toAddress }
> >    Subject: Ticket #{ $Ticket->Id()} {$Ticket->Subject()}
> >    A new ticket has been created for you in the HelpDesk Queue.
> >
> >    { $RT::WebURL } Ticket/Display.html?id={ $Ticket->Id() }
> >
> >    However, I keep getting 'recipient not found'.
>
> In debug logging mode, RT will actually dump copies of the email being
> processed into the logs, which would show you the To:
>
> Please note that if To: is your email address and you're the actor on
> this ticket while testing, you may have told RT not to send you email
> in that case using $NotifyActor
>
> -kevin
>
> >
>  ----------------------------------------------------------------------------------------------
> >
> >    From: "Kevin Falcone" <falcone at bestpractical.com>
> >    To: rt-users at lists.bestpractical.com
> >    Sent: Friday, December 10, 2010 10:03:04 AM
> >    Subject: Re: [rt-users] notification
> >
> >    On Fri, Dec 10, 2010 at 09:55:07AM -0800, Kurt Engle wrote:
> >    >    That is correct. But how do I make use of the
> RT::Action::SendEmail module to send the
> >    >    notification incorporating my To: field. Or is there a better way
> to send out a custom
> >    >    notification?
> >
> >    You use one of the standard Notify actions and a custom template.  You
> >    don't write any code in the action and you don't call the action
> >    directly.
> >
> >    -kevin
> >
> >    >    From: "Kevin Falcone" <falcone at bestpractical.com>
> >    >    To: rt-users at lists.bestpractical.com
> >    >    Sent: Friday, December 10, 2010 8:59:25 AM
> >    >    Subject: Re: [rt-users] notification
> >    >
> >    >    On Thu, Dec 09, 2010 at 11:42:03AM -0800, Kurt Engle wrote:
> >    >    >    I am looking for a way to send an email from RT to a
> specified e-mail address that
> >    is not
> >    >    an
> >    >    >    account in RT or associated with the ticket as a requestor,
> watcher, CC:,
> >    BCC:...etc....
> >    >    >
> >    >    >    I have the logic down to specify the e-mail address and have
> some nasty perl code to
> >    >    actually
> >    >    >    send the e-mail. But, it seems that RT has some internal
> module(s) that handle what
> >    the
> >    >    nasty
> >    >    >    perl code is doing.
> >    >    >
> >    >    >    I can see the RT::Action:SendEmail module, but how do I
> incorporate that into a
> >    script
> >    >    that
> >    >    >    allows me to do what I am looking to do?
> >    >
> >    >    Sounds like you actually just want to use a normal Notify action,
> but
> >    >    have the template contain your ugly logic that sets up the To:
> line
> >    >    based on your perl code
> >    >
> >    >    -kevin
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101210/a278ca34/attachment.htm>