[rt-users] notification

[Kurt Engle]

I have removed the blank lines, thank you for that tip. I am sending in the 'ticket' as a user other than myself and I am trying to notify someone other than myself. I am still not seeing the scrip being run. 

But, if I put the following code in the template: 
------------- 
{my $to_address = "username" } 
To: {$to_address}@4j.lane.edu 
Subject: New Ticket #{ $Ticket->Id() } has been created 

Time to go to work 
------------------ 

The script that uses this template gets run but I get an error on the recipients. I am trying to create a simple test that will successfully sendout e-mail, then I can start trying to figure out why my code is broken. 


Kurt Engle 


From: "Kevin Falcone" <falcone at bestpractical.com> 
To: "Kurt Engle" <engle at 4j.lane.edu> 
Sent: Monday, December 13, 2010 11:34:58 AM 
Subject: Re: [rt-users] notification 

On Mon, Dec 13, 2010 at 11:15:33AM -0800, Kurt Engle wrote: 
> So here is the code that I am working with inside my template: 
> } 
> 
> 
> To: {$to_address}@4j.lane.edu"} 
> Subject: New Ticket #{ $Ticket->Id() } has been created 
> 
> Time to go to work 
> ---------------------------------- 
> 
> In my debug log, I am not even seeing the script being called that 
> contains this template. If I strip everything above the 'To:' field, 
> the scrip and template gets called but the e-mail is not sent even 
> when I hard code the e-mail address. 

You can't have blank lines above To: 

Headers need to be the first lines in the template (after your code) 
Having blank lines like that means that the To: is going in the body 

Also, I believe we asked about NotifyActor. If you're testing as 
yourself and emailing yourself RT will not notify you based on the 
setting of that variable 

-kevin 
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