[rt-users] notification
Kurt Engle
engle at 4j.lane.edu
Mon Dec 13 17:20:08 EST 2010
This code was entered in a template not a script. I was trying Kevin's suggestion with doing it all in one go. I figure that if I can capture the CustomField in the template code and test on that value to return my $to_address, then I am pretty much set to create my outgoing e-mail at the same time.
Kurt Engle
Network Engineer
Eugene 4J Schools
From: "Kenneth Crocker" <kfcrocker at lbl.gov>
To: rt-users at lists.bestpractical.com
Sent: Monday, December 13, 2010 12:12:50 PM
Subject: Re: [rt-users] notification
Kurt,
Not sure why you start the scrip with a "{" and end with one. Just start with the "my $trans=".
Your code should be in the "Prep Action" and you should add this at the end of the code you've got:
else {
$to_address= "rubble";
### after the above line, the code should look like this: ####
# copy value of "To_Address" to Custom Field "Whatever you named it"
my $cf_name = "Whatever it is";
$cf_obj->LoadByName( Name => $cf_name );
$RT::Logger->debug( "Loaded \$cf_obj->Name = ". $cf_obj->Name() ."\n" );
$ticket->AddCustomFieldValue(Field=>$cf_obj, Value=>$to_address, RecordTransaction=>0);
return 1;
Then make sure the "Cleanup Action" ends with a "return 1;" or the scrip doesn't finish.
Also, not sure why you start the scrip with a "{" and end with one. Just start with the "my $trans=".
The Template should refer to the value in the CF you created for the "To Address", like this:
To: {$Ticket->FirstCustomFieldValue('To Address Value')}@ 4j.lane.edu
Subject: Request Titled: "{$Ticket->Subject}" is ready to Migrate or whatever
That should do it.
Kenn
LBNL
On Mon, Dec 13, 2010 at 11:15 AM, Kurt Engle < engle at 4j.lane.edu > wrote:
So here is the code that I am working with inside my template:
Script:
Condition: On Create
Action: Notify Other Recipients
Template: My Notify
Stage: TransactionBatch
'My Notify' code
-------------------------------------------
{
my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $cf = new RT::CustomField($RT::SystemUser);
$cf->LoadByName(Queue => $ticket->QueueObj->id,Name => "Building");
return 0 unless $cf->id;
my $cfvalue = $ticket->FirstCustomFieldValue('Building');
my $to_address = "";
if ($cfvalue =~ /Sheldon/) {
$to_address = "sheldonhd";
}
elsif ($cfvalue =~ /North/) {
$to_address = "northhd";
}
elsif ($cfvalue =~ /South/) {
$to_address = "southhd";
}
elsif ($cfvalue =~ /Churchill/) {
$to_address = "churchillhd";
}
elsif ($cfvalue =~ /Kennedy/) {
$to_address = "kennedyhd";
}
elsif ($cfvalue =~ /Kelly/) {
$to_address = "kellyhd";
}
elsif ($cfvalue =~ /Computer/) {
$to_address = "engle";
else {
$to_address= "rubble";
}
return 1;
}
To: {$ to_address}@4j.lane.edu "}
Subject: New Ticket #{ $Ticket->Id() } has been created
Time to go to work
----------------------------------
In my debug log, I am not even seeing the script being called that contains this template. If I strip everything above the 'To:' field, the scrip and template gets called but the e-mail is not sent even when I hard code the e-mail address.
Kurt Engle
From: "Kevin Falcone" < falcone at bestpractical.com >
To: rt-users at lists.bestpractical.com
Sent: Friday, December 10, 2010 12:23:28 PM
Subject: Re: [rt-users] notification
On Fri, Dec 10, 2010 at 12:08:05PM -0800, Kenneth Crocker wrote:
> Kevin,
> The template would look like this:
Kenn
I'm perfectly able to write the scrip and template in question, but
since Kurt has a half-working template I was curious what *he* was
doing. Involving a CustomField seems like a bit of overkill.
-kevin
> To: {$Ticket->FirstCustomFieldValue('ToOverride')}@[1] lbl.gov
> Subject: Request Titled: "{$Ticket->Subject}" is ready to Migrate!
>
> A scrip based on whatever condition would do this:
>
> my $trans = $self->TransactionObj;
> my $ticket = $self->TicketObj;
> my $cf_obj = new RT::CustomField($RT::SystemUser);
> my $cf_name = "ToOverride";
>
> if condition is "A"
> $my $cf_value = "the To address you want for "A" condition";
> elsif condition is "B"
> $my $cf_value = "the To address you want for "B" condition";
>
> and on and on till you're thru.
>
> then, set the Custom Field as the last piece of action code:
>
> $cf_obj->LoadByName(Name=>$cf_name);
> $RT::Logger->debug("Loaded\$cf_obj->Name = ". $cf_obj->Name() ."\n" );
> $ticket->AddCustomFieldValue( Field=>$cf_obj, Value=>$cf_value, RecordTransaction=>0 );
>
> return 1;
>
> Then write a notification scrip to use the new template based on your conditions.
> Use "TransactioBatch" for both scrips.
>
> Hope this helps.
>
> Kenn
> LBNL
>
> On Fri, Dec 10, 2010 at 11:55 AM, Kevin Falcone <[2] falcone at bestpractical.com > wrote:
>
> On Fri, Dec 10, 2010 at 11:07:32AM -0800, Kurt Engle wrote:
> > Actually found a nice example of creating a template to send out an e-mail. RTFM....
> >
> > However, I am having a bit of a problem constructing the To: field. Basically, I have a
> > varialble '$toAddress' that is set to an e-mail address by some prior code.
>
> Where in the code is it set. It would really need to be in that
> template
> > Here is my template code to construct the To: field:
> > To: { $toAddress }
> > Subject: Ticket #{ $Ticket->Id()} {$Ticket->Subject()}
> > A new ticket has been created for you in the HelpDesk Queue.
> >
> > { $RT::WebURL } Ticket/Display.html?id={ $Ticket->Id() }
> >
> > However, I keep getting 'recipient not found'.
>
> In debug logging mode, RT will actually dump copies of the email being
> processed into the logs, which would show you the To:
>
> Please note that if To: is your email address and you're the actor on
> this ticket while testing, you may have told RT not to send you email
> in that case using $NotifyActor
> -kevin
>
> >
> ----------------------------------------------------------------------------------------------
> >
> > From: "Kevin Falcone" <[3] falcone at bestpractical.com >
> > To: [4] rt-users at lists.bestpractical.com
> > Sent: Friday, December 10, 2010 10:03:04 AM
> > Subject: Re: [rt-users] notification
> >
> > On Fri, Dec 10, 2010 at 09:55:07AM -0800, Kurt Engle wrote:
> > > That is correct. But how do I make use of the RT::Action::SendEmail module to send the
> > > notification incorporating my To: field. Or is there a better way to send out a custom
> > > notification?
> >
> > You use one of the standard Notify actions and a custom template. You
> > don't write any code in the action and you don't call the action
> > directly.
> >
> > -kevin
> >
> > > From: "Kevin Falcone" <[5] falcone at bestpractical.com >
> > > To: [6] rt-users at lists.bestpractical.com
> > > Sent: Friday, December 10, 2010 8:59:25 AM
> > > Subject: Re: [rt-users] notification
> > >
> > > On Thu, Dec 09, 2010 at 11:42:03AM -0800, Kurt Engle wrote:
> > > > I am looking for a way to send an email from RT to a specified e-mail address that
> > is not
> > > an
> > > > account in RT or associated with the ticket as a requestor, watcher, CC:,
> > BCC:...etc....
> > > >
> > > > I have the logic down to specify the e-mail address and have some nasty perl code to
> > > actually
> > > > send the e-mail. But, it seems that RT has some internal module(s) that handle what
> > the
> > > nasty
> > > > perl code is doing.
> > > >
> > > > I can see the RT::Action:SendEmail module, but how do I incorporate that into a
> > script
> > > that
> > > > allows me to do what I am looking to do?
> > >
> > > Sounds like you actually just want to use a normal Notify action, but
> > > have the template contain your ugly logic that sets up the To: line
> > > based on your perl code
> > >
> > > -kevin
>
> References
>
> Visible links
> 1. http://lbl.gov/
> 2. mailto: falcone at bestpractical.com
> 3. mailto: falcone at bestpractical.com
> 4. mailto: rt-users at lists.bestpractical.com
> 5. mailto: falcone at bestpractical.com
> 6. mailto: rt-users at lists.bestpractical.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101213/2aa9d375/attachment.htm>
More information about the rt-users
mailing list