[rt-users] Possible? Canned replies with attachments for a Customer Service queue

Kevin Falcone falcone at bestpractical.com
Mon Dec 13 16:18:55 EST 2010


On Mon, Dec 13, 2010 at 12:20:36PM -0800, Steven Aranaga wrote:
>    What I need is to be able to define a number of replies (80-100) that my CS department can
>    choose from. So, for instance, if someone emails in an issue with a product, and we have an
>    internal patch we want them to try, CS can select a canned response that has the attachment
>    already in the email. This cannot be a link to the file to download we want the actual file
>    attached.
> 

No, RTFM does not support this.

-kevin
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