[rt-users] Possible? Canned replies with attachments for a Customer Service queue
falcone at bestpractical.com
Mon Dec 13 16:18:55 EST 2010
On Mon, Dec 13, 2010 at 12:20:36PM -0800, Steven Aranaga wrote:
> What I need is to be able to define a number of replies (80-100) that my CS department can
> choose from. So, for instance, if someone emails in an issue with a product, and we have an
> internal patch we want them to try, CS can select a canned response that has the attachment
> already in the email. This cannot be a link to the file to download we want the actual file
No, RTFM does not support this.
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