[rt-users] Possible? Canned replies with attachments for a Customer Service queue

[Todd Chapman]

RTFM doesn't support this but it could be done with some custom code.

On Mon, Dec 13, 2010 at 3:20 PM, Steven Aranaga <saranaga at nolo.com> wrote:
> Hello all!
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> I have tried searching, and maybe my understanding is a bit behind when it
> comes to this, but I am trying to get a site setup for our customer service
> department.  I need to see if RT is a possible solution for us…
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> What I need is to be able to define a number of replies (80-100) that my CS
> department can choose from.  So, for instance, if someone emails in an issue
> with a product, and we have an internal patch we want them to try, CS can
> select a canned response that has the attachment already in the email.  This
> cannot be a link to the file to download… we want the actual file attached.
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> I have been looking to see if I could answer this question myself, without
> luck…
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> Thanks!