[rt-users] notification

[Kevin Falcone]

On Tue, Dec 14, 2010 at 09:50:38AM -0800, Kurt Engle wrote:
>    I am trying to approach this a little differently now.  I am skipping the email part, and just
>    trying to get it to print the value I want in the email (I am hard coding the To: field)
> 
>    But when I use this in the body of the email:  { $Ticket->CustomFieldValues('NotifyEmail');}
> 
>    My result is this:  RT::ObjectCustomFieldValues=HASH(0x2b9a63a9c110)
>    But I cannot figure out how to get the value out of the Hash.

You're missing the word First in your method call

-kevin
>    ----------------------------------------------------------------------------------------------
> 
>    From: "Kevin Falcone" <falcone at bestpractical.com>
>    To: rt-users at lists.bestpractical.com
>    Sent: Tuesday, December 14, 2010 8:19:16 AM
>    Subject: Re: [rt-users] notification
> 
>    On Mon, Dec 13, 2010 at 02:24:26PM -0800, Kurt Engle wrote:
>    >    Action: Notify Other Recipients
> 
>    Oh, I wonder if that is your problem.  Notify Other Recipients
>    notifies CCs
> 
>    >    { my $to_address = "rubble"; }
>    >    To: {$to_address}@4j.lane.edu
>    >    Subject: New Ticket #{ $Ticket->Id() } has been created
> 
>    What happens if you Cc: to that address, or RT-Send-Cc: to that
>    address?
> 
>    -kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101214/f632a1ee/attachment.sig>