[rt-users] notification

[Kurt Engle]

I am trying to approach this a little differently now. I am skipping the email part, and just trying to get it to print the value I want in the email (I am hard coding the To: field) 

But when I use this in the body of the email: { $Ticket->CustomFieldValues('NotifyEmail');} 

My result is this: RT::ObjectCustomFieldValues=HASH(0x2b9a63a9c110) 

But I cannot figure out how to get the value out of the Hash. 

Kurt Engle 
Network Engineer 
Eugene 4J Schools 


From: "Kevin Falcone" <falcone at bestpractical.com> 
To: rt-users at lists.bestpractical.com 
Sent: Tuesday, December 14, 2010 8:19:16 AM 
Subject: Re: [rt-users] notification 

On Mon, Dec 13, 2010 at 02:24:26PM -0800, Kurt Engle wrote: 
> Action: Notify Other Recipients 

Oh, I wonder if that is your problem. Notify Other Recipients 
notifies CCs 

> { my $to_address = "rubble"; } 
> To: {$to_address}@4j.lane.edu 
> Subject: New Ticket #{ $Ticket->Id() } has been created 

What happens if you Cc: to that address, or RT-Send-Cc: to that 
address? 

-kevin 
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