[rt-users] Can I add user info to ticket metadata?

[Tollefsen, Lyle]

Hello,

Is it possible to include users Identity, Location and Phone numbers info in the ticket metadata? I know I can grant ShowConfigTab and AdminUsers to give access to this info, but I want access to be read only and, ideally, visible when a ticket is opened. Can this be done?

Thanks.

Lyle Tollefsen
Network Administrator
Innovation Place
114 - 15 Innovation Blvd
Saskatoon, Sk. S7N 2X8

(P) 306-933-7243
(F) 306.933.8200
ltollefsen at innovationplace.com<mailto:ltollefsen at innovationplace.com>
www.innovationplace.com

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