[rt-users] advanced search w/ a sql call

Darin Perusich Darin.Perusich at ctg.com
Tue Dec 21 08:55:12 EST 2010

Steve and Ken,

This is good to know, thanks! Now I have a question about
Dashboards...how should the permissions be granted? I know this is
rather general but after reviewing the ManualDashboards page in the wiki
I'm still unclear on this. The permissions in RT always seem to make me

These are the permissions which make the most sense to me, these are
Global Group Rights.

Everyone: SeeDashboard, SubscribeDashboard
Privileged: CreateOwnDashboard, DeleteOwnDashboard, ModifyOwnDashboard,


Darin Perusich
Email: Darin.Perusich at ctg.com
Office: 716-888-3690
Cell: 716-807-4589

> -----Original Message-----
> From: Steve Anderson [mailto:steve.anderson at bipsolutions.com]
> Sent: Monday, December 20, 2010 12:58 PM
> To: Darin Perusich
> Cc: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] advanced search w/ a sql call
> Use a dashboard (suing a saved search with the time limit as Ken says)
> with a subscription to fire it off to your boss.
> Steve
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Kenneth Marshall
> Sent: 20 December 2010 17:56
> To: Darin Perusich
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] advanced search w/ a sql call
> On Mon, Dec 20, 2010 at 11:38:35AM -0500, Darin Perusich wrote:
> > Hello,
> >
> > I'd like to search for tickets created w/in the past 7 days which
> be
> > done easily enough by creating a query where Created after some day,
> > "Created > '2010-12-13'". I'd like to make this more dynamic so I go
> > into Advanced and change the Query to "Created >
> date_add(current_date,
> > interval - 7 day)" and when I apply the changes I'm left on the
> Advanced
> > query page and the format has been wiped out. Not what I was hoping
> for.
> >
> > Are you allowed to enter straight SQL through the interface like
> to
> > make dynamic queries? Certainly I can see why this would not be
> allowed
> > since it could lead to sql injection but I'm curious.
> >
> > Also, is there a way to save such a report so I could just point to
> > URL or something of that nature to fire it off? Basically my manager
> > wants a weekly report of all the tickets entered into RT and I'm
> trying
> > to automate the creation of the report I give him.
> >
> > Thanks!
> >
> > RT 3.8.8 w/mysql
> >
> You should be able to use something like "7 days ago" or
> "-7 days" in the query.
> Cheers,
> Ken
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