[rt-users] RT 3.8.8: Problem with scandnavian characters in email subject

[Mårten Hedman]

Hello,

We are using RT version 3.8.8, perl 5.8.8, and have the following problem:

When I send an email to RT with scandinavian characters (åäö) in the 
subject, the characters are wrongly decoded in the subject of the 
message sent out from RT. The scandinavian characters in the message 
itself are OK.

When this message is replied to, the answer is recorded in RT but no 
outgoing message is sent out. The following errors are recorded in the 
log file:

Dec 22 11:40:27 bigarade RT: Scrip Prepare 5 died. - Cannot decode
    string with wide characters at
    /usr/lib/perl5/5.8.8/i386-linux-thread-multi/Encode.pm line 173.
    Stack:
    [/usr/lib/perl5/5.8.8/i386-linux-thread-multi/Encode.pm:173]
    [/usr/lib/perl5/5.8.8/i386-linux-thread-multi/Encode.pm:213]
    [/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:961]
    [/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:571]
    [/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:167]
    [/opt/rt3/bin/../lib/RT/Action/Notify.pm:69]
    [/opt/rt3/bin/../lib/RT/ScripAction_Overlay.pm:230]
    [/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:448]
    [/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:240]
    [/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:169]
    [/opt/rt3/bin/../lib/RT/Record.pm:1457]
    [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:2188]
    [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:2100]
    [/opt/rt3/bin/../lib/RT/Interface/Email.pm:1500]
    [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61]
  (/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:451)

followed by similar messages for Scrip Prepare 7 and 6.

I suspect that it has something to do with Perl double-encoding 
utf8-characters, but I have not found any solution. Any help would be 
appreciated.

Best Regards,

Mårten Hedman
-- 
------------------------------------------------------------------------
Mårten Hedman                      phone: +358-(0)2-333 8037
Systems Manager                    fax:   +358-(0)2-333 8000
Turku Centre for Biotechnology     Marten.Hedman at btk.fi
Turku, Finland                     http://www.btk.fi