[rt-users] RT 3.8.8: Problem with scandnavian characters in email subject

[Ruslan Zakirov]

Hello,

It would be really helpful to get email message as MIME text as it was
generated by your email client.

On Wed, Dec 22, 2010 at 1:39 PM, Mårten Hedman <marten.hedman at btk.fi> wrote:
> Hello,
>
> We are using RT version 3.8.8, perl 5.8.8, and have the following problem:
>
> When I send an email to RT with scandinavian characters (åäö) in the
> subject, the characters are wrongly decoded in the subject of the message
> sent out from RT. The scandinavian characters in the message itself are OK.
>
> When this message is replied to, the answer is recorded in RT but no
> outgoing message is sent out. The following errors are recorded in the log
> file:
>
> Dec 22 11:40:27 bigarade RT: Scrip Prepare 5 died. - Cannot decode
>   string with wide characters at
>   /usr/lib/perl5/5.8.8/i386-linux-thread-multi/Encode.pm line 173.
>   Stack:
>   [/usr/lib/perl5/5.8.8/i386-linux-thread-multi/Encode.pm:173]
>   [/usr/lib/perl5/5.8.8/i386-linux-thread-multi/Encode.pm:213]
>   [/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:961]
>   [/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:571]
>   [/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:167]
>   [/opt/rt3/bin/../lib/RT/Action/Notify.pm:69]
>   [/opt/rt3/bin/../lib/RT/ScripAction_Overlay.pm:230]
>   [/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:448]
>   [/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:240]
>   [/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:169]
>   [/opt/rt3/bin/../lib/RT/Record.pm:1457]
>   [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:2188]
>   [/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:2100]
>   [/opt/rt3/bin/../lib/RT/Interface/Email.pm:1500]
>   [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61]
>  (/opt/rt3/bin/../lib/RT/Scrip_Overlay.pm:451)
>
> followed by similar messages for Scrip Prepare 7 and 6.
>
> I suspect that it has something to do with Perl double-encoding
> utf8-characters, but I have not found any solution. Any help would be
> appreciated.
>
> Best Regards,
>
> Mårten Hedman
> --
> ------------------------------------------------------------------------
> Mårten Hedman                      phone: +358-(0)2-333 8037
> Systems Manager                    fax:   +358-(0)2-333 8000
> Turku Centre for Biotechnology     Marten.Hedman at btk.fi
> Turku, Finland                     http://www.btk.fi
>
>



-- 
Best regards, Ruslan.