[rt-users] RT ticket ID field extraction

[Laurent Mathieu]

Hello all,

I would like to implement a scrip that will scan any incoming email
for an existing ticket ID and add this emails to the matching ticket
history. I found some helpful tips for custom fields extraction but
nothings about default fields, like the ticket id.

Many thanks,
Laurent

-- 
Laurent Mathieu
- Email me: laurent.mathieu.fr at gmail.com
- Skype me: callto://laurent.mathieu.fr