[rt-users] RT ticket ID field extraction

[Kevin Falcone]

> I would like to implement a scrip that will scan any incoming email
> for an existing ticket ID and add this emails to the matching ticket
> history. I found some helpful tips for custom fields extraction but
> nothings about default fields, like the ticket id.

Are you trying to do something in addition to RT's built-in subject
matching for ticket id?

-kevin
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