[rt-users] RT ticket ID field extraction

[Kevin Falcone]

On Thu, Dec 30, 2010 at 09:59:34AM +0100, Laurent Mathieu wrote:
> It's not working at all for me. Do you know how it works? Is there a
> specific config?

How are you testing it

> We are using Lotus Notes, so maybe there is an integration issue with
> e-mail formatting from LN...

This is the subject line, unless you're stripping out
[yourrt #12345] this can't be a formatting issue

-kevin
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