[rt-users] RT ticket ID field extraction

[Laurent Mathieu]

It's not working at all for me. Do you know how it works? Is there a
specific config?
We are using Lotus Notes, so maybe there is an integration issue with
e-mail formatting from LN...

Thanks.
Laurent

On Wed, Dec 29, 2010 at 4:59 PM, Kevin Falcone
<falcone at bestpractical.com> wrote:
> On Wed, Dec 29, 2010 at 09:48:15AM +0100, Laurent Mathieu wrote:
>> Kevin, RT is quite new for me and I have not finished reading the RT
>> essential book! I'm not aware of a such feature in RT so far. Do you
>> have some quick guidelines or references about it on internet?
>
> Have RT send you mail and reply to it.  It happens automatically.
> Look at the subject tag that RT adds to all outgoing email.
>
> -kevin
>
>> On Tue, Dec 28, 2010 at 5:16 PM, Kevin Falcone
>> <falcone at bestpractical.com> wrote:
>> >> I would like to implement a scrip that will scan any incoming email
>> >> for an existing ticket ID and add this emails to the matching ticket
>> >> history. I found some helpful tips for custom fields extraction but
>> >> nothings about default fields, like the ticket id.
>> >
>> > Are you trying to do something in addition to RT's built-in subject
>> > matching for ticket id?
>> >
>> > -kevin
>> >
>



-- 
Laurent Mathieu
- Email me: laurent.mathieu.fr at gmail.com
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