[rt-users] BCC Staff members replies

[Kevin Falcone]

On Fri, Dec 31, 2010 at 12:04:06AM +0200, Catalin Constantin wrote:
> I am trying to the following scrip:
> 
> return 0 unless $self->TransactionObj->Type eq 'Correspond';
> my $GroupObj = RT::Group->new( $RT::SystemUser );
> $GroupObj->LoadUserDefinedGroup( 'Group NAME' );
> return $GroupObj->HasMemberRecursively( $self->CurrentUser->PrincipalObj );
> 
> The problem i have is that $self->CurrentUser->Id is always 1, no
> matter what Staff members is logged in.
> Is this normal behavior ?

Yes, that is correct.

You missed a key part of my note:

> > if the transaction creator is privileged or in a group.

You need the creator of the transaction, not the current user

-kevin

> 
> On Thu, Dec 30, 2010 at 5:33 AM, Kevin Falcone
> <falcone at bestpractical.com> wrote:
> >
> > On Wed, Dec 29, 2010 at 06:51:15PM +0200, Catalin Constantin wrote:
> > >    Hello,
> > >    I would like to BCC the replies our staff members send.
> > >    Currently we have a Bcc: line to the Correspondence template, but this also sends BCC for the
> > >    replies the customers send to a ticket.
> > >    Can this be done with a "Custom condition" for the "On Correspond Notify Other Recipients"
> > >    Scrip ?
> >
> > Sounds like you may want to just have your template add Bccs if the
> > transaction creator is privileged or in a group.  If you want to write
> > a custom condition, you can do that too, same idea
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