[rt-users] BCC Staff members replies

[Catalin Constantin]

I am trying to the following scrip:

return 0 unless $self->TransactionObj->Type eq 'Correspond';
my $GroupObj = RT::Group->new( $RT::SystemUser );
$GroupObj->LoadUserDefinedGroup( 'Group NAME' );
return $GroupObj->HasMemberRecursively( $self->CurrentUser->PrincipalObj );

The problem i have is that $self->CurrentUser->Id is always 1, no
matter what Staff members is logged in.
Is this normal behavior ?

On Thu, Dec 30, 2010 at 5:33 AM, Kevin Falcone
<falcone at bestpractical.com> wrote:
>
> On Wed, Dec 29, 2010 at 06:51:15PM +0200, Catalin Constantin wrote:
> >    Hello,
> >    I would like to BCC the replies our staff members send.
> >    Currently we have a Bcc: line to the Correspondence template, but this also sends BCC for the
> >    replies the customers send to a ticket.
> >    Can this be done with a "Custom condition" for the "On Correspond Notify Other Recipients"
> >    Scrip ?
>
> Sounds like you may want to just have your template add Bccs if the
> transaction creator is privileged or in a group.  If you want to write
> a custom condition, you can do that too, same idea
>
> -kevin

--
Catalin Constantin
Dazoot Software