[rt-users] Grant resolve right to requestors

[Brumm, Torsten / Kuehne + Nagel / Ham MI-ID]

Hi,
Sure just grant the resolve right only to pseudo group requestors 
Torsten

----- Originalnachricht -----

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne



Von: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com>
An: rt-users <RT-Users at lists.bestpractical.com>
Gesendet: Tue Feb 02 12:59:23 2010
Betreff: [rt-users] Grant resolve right to requestors

Hi,

 Is it possible to grant the resolve right (only) to requestors ? I
want to allow self service users to create tickets, reply to tickets,
and resolve them.

 I'm afraid I need ModifyTicket right, and I don't want to allow
requestors to change rights to something else (especially deleted).

Thanks,
-- 
L.B.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100202/57500176/attachment.htm>