[rt-users] comments and correspond by mail

[Albert Shih]

Hi all

After a new ticket is create (by mail), RT send a mail to the requester and
to the watcher of the queue. 

I would like to known how the watcher can put a comment to this ticket
using the mail ? 

When the watcher reply to the RT mail, this mail is a «correspond». How can
the watcher make just a comment (don't send to the requester). 

Actually I've two address : 

	one to do by procmail something like 

		/usr/bin/rt-mailgate --queue general --action correspond --url ....

	and another 

		/usr/bin/rt-mailgate --queue general --action comment --url ...

so when I want to put a comment I change the «To:» field in my mail. 

Is there any more simple way to do that  ? 

Regards.


-- 
Albert SHIH
SIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
Mer 3 fév 2010 21:25:41 CET