[rt-users] comments and correspond by mail

[Toby Darling]

Hi Albert

> After a new ticket is create (by mail), RT send a mail to the requester
> and to the watcher of the queue.
> 
> I would like to known how the watcher can put a comment to this ticket
> using the mail ?
> 
> When the watcher reply to the RT mail, this mail is a <correspond>. How
> can the watcher make just a comment (don't send to the requester).

I've worked around this with a scrip:

  On Create Notify AdminCcs as Comment with template Transaction

you may need to modify other On Create actions.

Cheers
Toby

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