[rt-users] Request Resolve approval customization?

[Mike Johnson]

Greetings all,

I'm curious if anyone has written, or if you have stumbled across an extension that would put the functionality in that an "owner" can request a ticket to be resolved.

I have seen some incident tracking systems that the support person would basically set the ticket to "I think it's done" and that would notify the requestor who could confirm and it would resolve the ticket.

RT can handle this through a manual process, I'm just curious if anyone went and wrote something that would handle this through email?

I can already think of a way to do it should you customize the "customer" interface to RT...

This just popped into my head and thought I'd see what the list had to offer.

Thanks!


Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at normed.ca
Technology assistance: email nosmhelpdesk at normed.ca 
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