[rt-users] Tickets created with ???? In subject and header fields

[Curtis Bruneau]

I suspect it has to do with subject length in the header and encoded 
characters. Seems to be an exim issue. I've read a few pages describing 
some fixes. I'd do a search for "exim rfc2047 subject"

Curtis

Coco, Alex wrote:
> I am stumped here,
>
> I have emails coming in from users in Asia where the subject and from 
> headers contain encoded characters for their local language, when the 
> ticket is created in RT the header fields display ??? Instead of the 
> localized character set but the bodies of these emails also contain 
> encoded characters and display fine in the RT web interface. I’m not 
> sure if this is the underlying mail service(exim4 on debian) is 
> somehow munging the encoded data in the header fields or if this is 
> happening after the mailer-gateway processes the incoming request.
>
> Any help greatly appreciated, thank you.
>
> -alex
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