[rt-users] Tickets created with ???? In subject and header fields

[Emmanuel Lacour]

On Thu, Feb 04, 2010 at 02:56:52PM -0500, Coco, Alex wrote:
> I am stumped here,
> 
> I have emails coming in from users in Asia where the subject and from
> headers contain encoded characters for their local language,  when the
> ticket is created in RT the header fields display ??? Instead of the
> localized character set but the bodies of these emails also contain encoded
> characters and display fine in the RT web interface.  I¹m not sure if this
> is the underlying mail service(exim4 on debian) is somehow munging the
> encoded data in the header fields or if this is happening after the
> mailer-gateway processes the incoming request.
> 

it's not your MTA, it's either a badly configured database (but I guess
no as the mail content is ok) or a bug in RT, what version are you
using?