[rt-users] Is this a bug or a feature? Rights to allow personal (My) saved search

[Carlos Garcia Montoro]

I forgot to say that the message that my users receive when they try to 
save a search as a personal search is. If helps, it is:

Results: Can't find a saved search to work with. Failed to create search 
attribute.

Regards

Carlos Garcia Montoro wrote:
> Hi,
> 
> We are using RT 3.8.7 and I want to allow my privileged users to save 
> the searches that they want. In order to do that, I granted the 
> following GLOBAL rights to my PRIVILEGED users:
> 
> -CreateSavedSearch
> -EditSavedSearch
> -LoadSavedSearches
> -ShowSavedSearches
> 
> I thought that it would be enough but actually it isn't. Some users came 
> to me claiming that they can save searches as members of their groups, 
> but they couldn't save personal searches (as "My saved searches"). I 
> have done some research and I have concluded that in order to save 
> personal searches, I also have to grant the global "ModifySelf" right. 
> This behaviour is strange to me. I don't want my users to grant 
> "ModifySelf" because I don't want them to be able to change their email 
> addresses, but I want them to be able to save their personal searches. 
> Isn't it an odd behaviour?
> 
> ----
> 
> As an extra in case you are interested, I explain why I don't want to 
> grant "ModifySelf" right: I authenticate users through apache and pam 
> and I get their personal information through a LDAP server, which has 
> their usernames, emails, and so on. Every user's email (formed by his 
> nickname) has an alias, which is what I get from LDAP. Our aliases 
> follow some kind of standard for the whole institution, so it is easy to 
> know which is the alias email of a user knowing his real name. Hence, I 
> don't want to allow my users to modify their nicknames and password in 
> RT because it wouldn't have any effect. I also don't want to allow them 
> to modify their email addresses in RT, because they would mess 
> everything and privileged users couldn't "a priori" know if a particular 
> user is using his real email or his alias.
> 
> Hope to hear from people in Best Practical.
> 
> Best wishes,
> Carlos García Montoro
> 
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-- 
  _______ _______________________________________________________________
| __ __ | Carlos García Montoro                    Ingeniero Informático
|_\_Y_/_| Instituto de Física Corpuscular         Centro Mixto CSIC - UV
|\_] [_/| Servicios Informáticos
|  [_]  | Edificio Institutos de Investigación        cgarcia at ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia  Tel: +34 963543706
|_______| España / Spain                              Fax: +34 963543488
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