[rt-users] I Need urgent help about very unusual issue

[softouch]

Guys my problem is resolved by the suggestion provided by Raed El-Hames.
Hats off to Him... :)



softouch wrote:
> 
> Hello Folks,
> 
> i have installed RT3.8.7 on Ubuntu 8.4 a couple of week ago. in beginning
> every thing was working smoothly but from last couple of days i am facing
> very strange issue. 
> 
> All other functions of RT are working fine except.
> 
> it happening that when ever i am trying to do any thing about some ticket
> like Search, Comment, Reply, etc. 
> so when i am clicking submit/search or update button, my browser got lost
> and i got "page can't be found" issue. in the background that action is
> performed. when i checked my browser address box. i found that when ever
> rt is replying back against some action which i have already submitted,
> URL pattern is corrupted. Like i was trying to search a ticket by using
> simple search so as i typed the ticket no in the box and clicked "Search"
> page can't be displayed error is displaying on the screen while following
> URL is showing the Address bar 
> 
> "https://mydomain.comticket/Display.html?id=12" 
> 
> look at the ".comticket" portion. there should be a "/" between .com and
> ticket also ticket should be "Ticket". when i edit this manually every
> thing went ok."
> 
> i have tested each option by reinstalling RT, Apache etc. but no success.
> please help me to resolve this issue.
> 
> Rizwan.
> 

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